'Total Care' for cleaning contractors
Nilfisk explains why their new ‘Total Care’ programme is a hard hitting service to help contract cleaners get back on track.
The ‘Total Care’ programme was born out of a European initiative, that sought to identify and then provide unrivalled service solutions for the demanding elements of a contractors remit. The new support package from Nilfi sk is built on three core elements: cleaning excellence, service level assurance and fi nancial fl exibility. Nilfi sk’s Director of Operations and Service, Martin Chambers, said: “This all encompassing program has been in development now for over 18 months. The Europe wide project was incredibly enlightening in that we really learnt how diffi cult and demanding the role of a professional contractor is.
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“We ended up with a wish list that many saw as challenging in the extreme. I am delighted that we have been able to bring this guarantee- backed service offer to market.” The central project team worked with contractors across Europe, using a combination of site surveys, one to one meetings and contractor workshops, to really drill down into what contractors need every day. Not assumptions, not empty words, just facts backed by guarantees.
Sounds too good to be true, right? Wrong. So, what’s it all about?
Cleaning Excellence It can never be forgotten that the most important element of what
we do is the fi nal cleaning result. Standards will continue to increase, opening hours extend and sites become more multi-faceted. Cleaning requirements, therefore, become exceptionally complex. Understanding all the elements, recording and monitoring costs and performance is a key factor in maximising profi ts.
Critical to cleaning excellence is a site review during which all of these elements are identifi ed and recorded. The objective is to determine the optimal set up for each individual contract, as experienced Nilfi sk personnel utilise their extensive market experience to evaluate
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