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Hotels, Conferences & Exhibitions
steps – but we knew this potential problem could be solved thanks to technology. We worked closely with hospitality management software company, Dinggly, to develop and create an innovative, tailor-made digital paging system that would work for UVB and our clients. Using smart technology, each
event organiser is issued with a tablet with a clear, user-friendly interface so with a quick click and a swipe they can message our Event Supervisors and Technicians. All supervisors and technicians have wrist receivers, which are similar to a smart watch, that alert them to a message and so the team can then ensure the requests are dealt with in a timely manner and by the relevant person be it catering, technical support or first aid. This ensures that the organiser doesn’t need to leave the room and we can provide an efficient service thus improving the whole delegate experience, especially when we have many events happening over two buildings. Advancements in technology
have also made it possible for us to operate this system over a cellular network thus giving us a very long range (VLR) which overcomes the problem of operating across the different WiFi networks in our two buildings. This means it’s possible
to send a message from the very top of the Library of Birmingham to a technician in the basement in The REP. The range is limitless, and while we haven’t tried it yet, the current distance record is around 7,000 miles. While we’ve enhanced the
experience for delegates and clients, the investment in this technology for our employees has also had significant impact. The team worked with Dinggly to ensure they developed a system that would
Work Hard, Have Fun, Be Different
work for everyone. The smart technology has enabled faster communication and quicker response times for our teams. It’s allowed them to be more mobile across the two buildings and improved team delivery. Clients are impressed with this easy to use new technology too. So, while we’re very much a people led business, technology has helped us remain on top of customer service.
www.Uniquevenuesbirmingham.com
‘While we’ve enhanced the experience for delegates and clients, the investment in this technology for our employees has also had significant impact’
Flexible Rates, Flexible Delegate Packages Great locations, great environment for meeting objectives
www.hogarths.co.uk
Hogarths Solihull – 01564 779988 Hogarths Stone Manor – 01562 777555
52 CHAMBERLINK April 2018
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