Hotels, Conferences & Exhibitions Swipe


Suzanna Reid, commercial director of Unique Venues Birmingham describes how the new business has turned to technology to offer a seamless customer service.


When Unique Venues Birmingham (UVB) launched in October 2018, we knew early on that one of challenges we would be facing was efficient, easy and open communication channels between event organisers and our event management team. Unique Venues Birmingham


operates across two very different buildings – The Library of Birmingham, a nine-floor public building built in 2013 and The Birmingham Repertory Theatre (REP), a fine example of a 1970s Brutalist concrete building. Together they cover thousands of


square feet and both are individually run buildings with their own IT and telecommunications systems. UVB prides itself on its superb


customer service, and a personal, face-to-face one to beat, and so to overcome the problem of a unified and easy communication system we had to think differently and consider new technology. Our solution was to employ a


‘digital room service’. In the pre- digital age, a simple request for more tea and coffee for a meeting would have meant a phone call or for the organiser to leave the room


Feature


for room service


Suzanna Reid, commercial director of Unique Venues Birmingham


to make the request in person – both disruptive and time consuming. One of our event spaces for example is on the ninth floor – a lift ride or up hundreds of stairs – not a problem if you’re trying to achieve the recommended daily 10,000


April 2018 CHAMBERLINK 51


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