Hot Tub & Swim Spa Scene RETAILER FOCUS


Against All Odds ABOVE: As retailers of Artesian Spas, Marquis Spas and Elite Spas, Complete Spas’ customers have a good selection of models to choose from.


Hard work and determination has proven to be a winning formula for the husband and wife team behind Complete Spas. Celebrating their tenth year of trading this year, Pete and Rachel Grinnall started selling hot tubs and swim spas in the summer of 2007, just as the last recession began to take hold. Not afraid of a challenge, the idea for the business came about after the entrepreneurial pair tried to upgrade their ‘spa in a box’ that they had owned for two years, to a ‘proper’ hot tub. With £5,000 in cash in their pocket Pete and Rachel visited three local retailers with a view to purchase a hard shell tub, but unfortunately no one seemed interested in selling them one for less than £8,000. A few months later the couple visited the Spring Fair at


the NEC where they met a Canadian spa distributor. They not only purchased a hot tub, but they also discussed the idea of becoming dealers.


“Upon setting up Complete Spas, Rach and I decided from the beginning to work on a few simple rules,” Pete explains. “Firstly no hard sell. Secondly always have a spa for under £5,000 and fi nally be able to complete or at least organise the whole installation process.” Based in Worcestershire, Complete Spas specialises in all areas of spa retailing including, service and repair, hot tub hire, holiday hot tubs and commercial spas.


The showroom, which is located on Blackminster Business Park, has recently been remodelled and can now accommodate up to ten


ABOVE: The Complete Spas showroom has recently been remodelled. 12 Hot Tub & Swim Spa Scene RETAILER FOCUS


ABOVE: The Complete Spas team recently raised over £900 for Diabetes UK.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100