Swimming Pool Scene BUSINESS NEWS
Heatstar Celebrates Record Results
This fi rst class team is completely knowledgeable about the entire Heatstar product range. In addition to their personal skills and experience they operate from fully equipped Heatstar vans carrying an array of specialist tools and equipment and a comprehensive range of spare parts to cover most eventualities.
MINIMAL DOWNTIME ABOVE: Heatstar service engineers achieved a 96.7% fi rst visit fi x rate.
Analysis of Heatstar’s service engineer’s visits for 2016 shows that 96.7 per cent of mechanical breakdowns were fi xed on the fi rst visit. This outstanding result vindicates Heatstar’s investment in maintaining nationwide aftersales service coverage with a team of dedicated and experienced engineers based around the UK. These engineers are employed by Heatstar, trained by Heatstar and equipped by Heatstar.
Heatstar are passionate about keeping downtime of client’s units to an absolute minimum. Call logging and GPS vehicle tracking ensure minimum delays for call-outs and faster response times. Heatstar engineers are always very aware that on site they are also representing the trade installer who built the pool and fi tted the units. In addition to repair response call-outs, Heatstar engineers are also involved in preventative maintenance visits and there are planned maintenance agreements available on all Heatstar products. Heatstar also have a Technical Helpline available which can often resolve issues over the telephone. Further information about Heatstar’s nationwide aftersales service is available from Heatstar on 01983 521 465 or by email:
service@heatstar.com or visit their website:
www.heatstar.com
MP Promises A Protected Future
The Tintometer, a global exporter of water analysis products, was given the opportunity to test a local MP at a recent factory tour. John Glen, the Conservative MP for Salisbury and South Wiltshire, made the important visit to one of the area’s largest employers in March, and took the chance to assure staff at The Tintometer Ltd that their future international trade is protected. Tintometer, based from Lovibond House in Amesbury, also used the occasion to quiz Mr Glen on the proposed expansion of the A303 as well as the infl uence Brexit will have on their exports of colour measurements and water analysis products. After a meet and greet, as well as a lesson in the businesses brand, Mr Glen admitted: “I recognise the Board’s need to ensure that access to Tintometers biggest markets in Europe are retained with as little uncertainty as possible.
“I was impressed with the focus and vision of the leadership and the fact that a very large number of staff have worked in the business for over 25 years; this told me that the company must be a great place to work.”
ABOVE: Conservative MP, John Glen took time to meet with staff and learn more about the business and its products.
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@poolandspascene
poolandspa.scene.1 Swimming Pool Scene BUSINESS NEWS 61
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