This page contains a Flash digital edition of a book.
r r r Read the full series at www.healthclubmanagement.co.uk/retention


Eco-Friendly Wet Kit Bags


From Kingswood Leisure Services


Eco-Friendly Wet Kit Bags


From Kingswood Leisure Services


Eco-Friendly Wet Kit Bags


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From Kingswood Leisure Services


Add That Final Touch To Your Customers Visit!


Add That Final Touch To Your Customers Visit!


Add That Final Touch To Your Customers Visit!


OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1


OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1 OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1


OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1 OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1 OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1 OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1


OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1 OD hotel 1.4 3 col_HOTEL BUSINESS 05/03/2015 09:16 Page 1


Order Today and save 20% Discount.


Order Today and save 20% Discount.


Prices from £64.00 per case of 4000 bags (exc. vat & delivery).


Order Today and save 20% Discount.


Prices from £64.00 per case of 4000 bags (exc. vat & delivery).


Prices from £64.00 per case of 4000 bags (exc. vat & delivery).


Visit www.wetkitbags.co.uk or call 01702-718940 / 718949 for more details.


Visit www.wetkitbags.co.uk or call 01702-718940 / 718949 for more details.


Visit www.wetkitbags.co.uk or call 01702-718940 / 718949 for more details.


HEALTH CLUB WET KIT & HOTEL BEDROOM LAUNDRY BAGS LAUNDRY BAGS


& HOTEL BEDROOM LAUNDRY BAGS


FROM KINGSWOOD FROM KINGSWOOD FROM KINGSWOOD


Eco Friendly and large enough for all LEISURE SERVICES


Members could talk to a PT or nutritionist online, for face-to-face support types of laundry including shoes.


Service development When developing new services, it’s important to view the situation holistically. Service design requires an interdisciplinary, interactive approach to develop services that are competitive and act as a differentiator, thereby driving retention. The process should bring together people, IT, communications and other parts of service delivery, with the overall goal of providing higher quality service. Services should be designed based


Eco Friendly and large enough for all types of laundry including shoes. Order today & save 20% discount. Prices from £64.00 per case of 4000


Eco Friendly and large enough for all types of laundry including shoes. Order today & save 20% discount. Prices from £64.00 per case of 4000 bags (exc. vat & delivery).


FROM KINGSWOOD LEISURE SERVICES


Eco Friendly and large enough for all types of laundry including shoes.


LEISURE SERVICES LEISURE SERVICES


Check out Check out


Eco Friendly and large enough for all types of laundry including shoes.


Order today & save 20% discount. Order today & save 20% discount. Prices from £64.00 per case of 4000


LAUNDRY BAGS FROM KINGSWOOD LEISURE SERVICES


bags (exc. vat & delivery). bags (exc. vat & delivery).


bags (exc. vat & delivery). Check out


Check out Check out


Prices from £64.00 per case of 4000 bags (exc. vat & delivery).


Order today & save 20% discount. Prices from £64.00 per case of 4000


www.wetkitbags.co.uk www.wetkitbags.co.uk


www.wetkitbags.co.ukwww.wetkitbags.co.uk Check out


or call 01702-718940/718949 or call 01702-718940/718949 or call 01702-718940/718949


and bulk prices! and bulk prices!


on documented member needs, with the objective of creating a service that’s user-friendly, competitive and relevant. At the core of this process is the ability to understand member behaviour, needs and motivations. One key element is improving the self-


service experience. A poorly designed self-service solution can push members


July 2015 © Cybertrek 2015


www.wetkitbags.co.uk or call 01702-718940/718949 for more details inc. FREE dispensers and bulk prices!


for more details inc. FREE dispensers


for more details inc. FREE dispensers for more details inc. FREE dispensers and bulk prices!


for more details inc. FREE dispensers and bulk prices!


www.wetkitbags.co.uk or call 01702-718940/718949 for more details inc. FREE dispensers and bulk prices!


away. Use the time the member spends in the self-service solution to get to know them intimately. Understand their behaviour and their needs by asking relevant questions early on. Build dynamic scripts to respond to these needs instead of using fixed solutions. React to who the member is, when they are doing business with you, with what frequency, and adapt your responses to their needs, not to your schedule. Operators should also improve


Suppliers to the leisure industry since 1984 Suppliers to the leisure industry since 1984


Suppliers to the leisure industry since 1984 Suppliers to the leisure industry since 1984 Suppliers to the leisure industry since 1984


Suppliers to the leisure industry since 1984 Suppliers to the leisure industry since 1984 Suppliers to the leisure industry since 1984


Suppliers to the leisure industry since 1984 Suppliers to the leisure industry since 1984


the web experience. Do you have the same persona on the web as you have on other channels? Does the member recognise you on the web or in social media? Use the time on the web to get to know your members and put dynamic web features in place to customise their experience with you. Be careful to avoid designing web-based apps for mobile devices as poor copies


All our bags are degradable and can be recycled


degradable and can All our bags are


degradable and can All our bags are


degradable and can degradable and can be recycled


All our bags are degradable and can be recycled


All our bags are All our bags are


All our bags are degradable and can be recycled


All our bags are degradable and can be recycled


be recycled be recycled be recycled


Suppliers to the leisure industry since 1984


Suppliers to the leisure industry since 1984


Showroom & Warehouse, 18-19 Rutherford Close, Progress Road, Leigh-on-Sea, Essex, SS9 5LQ.


Suppliers to the leisure industry since 1984


Showroom & Warehouse, 18-19 Rutherford Close, Progress Road, Leigh-on-Sea, Essex, SS9 5LQ.


Showroom & Warehouse, 18-19 Rutherford Close, Progress Road, Leigh-on-Sea, Essex, SS9 5LQ.


69


Eco Friendly and large enough for all types of laundry including shoes. Order today & save 20% discount. Prices from £64.00 per case of 4000 bags (exc. vat & delivery). or call 01702-718940/718949


LAUNDRY BAGS FROM KINGSWOOD LEISURE SERVICES


HEALTH CLUB WET KIT & HOTEL BEDROOM


HEALTH CLUB WET KIT & HOTEL BEDROOM


HEALTH CLUB WET KIT HEALTH CLUB WET KIT & HOTEL BEDROOM LAUNDRY BAGS


HEALTH CLUB WET KIT & HOTEL BEDROOM


Free dispensers and bulk prices also available!


Free dispensers and bulk prices also available!


Free dispensers and bulk prices also available!


Large enough for all types of swimwear and wet kit including shoes.


Large enough for all types of swimwear and wet kit including shoes.


Large enough for all types of swimwear and wet kit including shoes.


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