CONTENTS JANUARY 2017
4 8
www.casinointernational-online.com NEWS
STATESIDE Sharon Harris discusses the major
issues in U.S. gaming
10 18 24 26 30 86 88
LATINO AMERICA Ricki Chavez Munoz teases the hottest
news out of South America
MACAU BUSINESS Find out what’s going on in Asia with
the region’s very finest magazine
CASH ACCESS… …unleashed! What’s your cash access
strategy? Scott Dowty asks
IGT COVER STORY A look at what the world’s biggest
gaming company is bringing to ICE
ICE PREVIEWS Who’s bringing what and where to find
them at the greatest show on earth
VIZEXPLORER We think you need to have a look at
this product… We really do
IGAMING INSIGHT The latest iGaming news and features
from Matt Broughton, our very own Man Friday
I Editor’s letter
recently read a very interesting article on tipping from the Las Vegas Review-Journal, and how dealers and servers in Vegas are
worried by the trend of interna- tional travellers tipping far less than the expected 20%. This is particularly interesting to
me as an Englishman, from a coun- try seemingly considered ‘bad’ tippers. You see, I come from a country where to pay someone just a couple of dollars an hour would be considered indecent; to expect their salary to be made up from the generosity of the public is frankly ridiculous. Being an employer isn’t just giving someone a job, it is also accepting your social responsibility. It blows my mind to think that there are people out
there working for $2 an hour in a supposedly wealthy country. In England, as in many other countries, we tip for exceptional service, and we generally tip very well. We baulk at being expected to tip, and do you know why? Because it’s not our job to top up a salary so someone can pay their rent and bills – it’s the employ- er’s. I often hear that this is a cultural issue – it’s really not, it’s a responsibility issue. The article asked the question, ‘So whose responsibil-
ity is it, if anybody’s, to tell hotel and casino guests about American customs such as tipping?’ It’s nobody’s responsibility to do that, because your foreign guests are doing nothing wrong. Workers should not expect 80% of their pay to come from gratuities. You’re not employing people, you are creating a slave culture and trying to rope me into it. A worker with fewer worries is generally a happy one, and you might just find your staff turnover tumbling as a result. And if they get tips on top? Everybody wins. Don’t blame the Chinese tourists, or the English or
Japanese. Tipping automatically is not in our cultures, after all…
Enough of my burble. Enjoy the issue. Jon Bruford, Managing Editor
jonbruford@yahoo.co.uk +44 1584 877177
www.casinointernational-online.com/twitter @RunJontyRun @CasinoInt
Managing Editor: Jon Bruford
International Editor: Ricki Chavez-Munoz Tel: +44 1202 418547
cwiberoamerica@yahoo.co.uk
eGaming Section Editor: Matt Broughton
mrbroughton@hotmail.com
Contributing Editors: Barnaby Page
casinointernational@barnabypage.com
Publishing Director: Paul Ryder
pryder@datateam.co.uk
Administration:
casino@datateam.co.uk
CORRESPONDENTS USA correspondent: Sharon Harris +1 609 601 7890
sharonhar@aol.com
Managing Director: Parvez Kayani
pkayani@datateam.co.uk
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