40 . Glasgow Business June 2015


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> “Due to the way that resilient


people are able to handle their thoughts, emotions and behaviours they have greater success, beter health and experience less overall stress and emotional difficulties.” Docherty said that the benefits


of a resilient workforce are that personnel ‘respond’ to organisational challenges and changes, instead of ‘reacting’. “Resilient people have the


skills in place to override ancient survival systems, in so much as they are able to stop and think before reacting. Tat gives them the ability to identify effective solutions to difficult organisational challenges, work cohesively within a team and be flexible and adaptive in the face of change.” During challenging times


this training can help minimise accidents, errors and absenteeism, plus focuses employees on the job in hand – which can directly benefit the botom line. “Resilience is not a trait that


people either have or do not have. It involves behaviours, thoughts and actions that can be learned and developed in anyone,” said Docherty. “Becoming more resilient


involves learning about how our own minds react to difficulties. Once we understand this we can learn and develop skills that help to override evolutionary conditioning so that we can deal with modern-day challenge and change in a more effective and helpful way.”


LEGAL REQUIREMENTS


Other forms of training are not only of fundamental importance to a business, they can also be a legal requirement.


“Businesses have a legal duty to provide first aid training from a company that is adequately accredited”


When it comes to providing


first aid training to employees, for example, a new law came into effect in October 2013 where the Health and Safety Executive (HSE) no longer approves training and qualifications for the purposes of first aid at work. Tis gives employers more choice in the first aid training they provide for their employees and who they choose to provide it. “Businesses have a legal duty


to provide first aid training from a company that is adequately accredited,” said Sheena Jack, Marketing and Design Manager at Green Cross Training, one of the UK’s leading first aid training


providers offering first aid courses for the workplace. “Employers should look for a


provider that can satisfy certain criteria set by HSE such as a provider that is approved by an awarding body, for example Training Qualifications UK (TQUK), and offers Qualification Credit Framework (QCF) nationally recognised qualifications in first aid training. “It’s not only an important


qualification, it can be a lifesaving skill, which we believe benefits everybody – both in the workplace and in every walk of life.” Another area where there are statutory obligations to


adequately train staff is fire safety, to make sure they are aware of fire risks, can take appropriate action, and safely use any fire fighting equipment within the premises. “Given that approximately


80 per cent of workplace fires are extinguished by those with adequate training, the importance not only to the integrity of your business and place of work but also to the lives of staff, visitors and members of the public is clear,” said Alan McDonald, Managing Director at ACT Fire Consultancy. “When training is


professionally delivered at your place of work, the benefits go far beyond compliance with the law. Te nature in which the courses are constructively delivered, with interesting and memorable practical elements in addition to informative theory, means that you and your staff will be knowledgeable and confident should a fire event occur.”


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