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AS ANOTHER holiday shopping season approaches, marketers, researchers and retailers try to breakdown the behavior, expec- tations and decisions of today’s consumers. Inc. magazine’s re- cent study decided to test the theory that a shopper’s level of relaxation when shopping has an effect on fi nal buying deci- sions. In the study, “Relaxation Increases Monetary Valuations,” six experiments were conducted. In one experiment, participants were randomly shown one of two videos; one was a 10 minute video of nature scenes, featur- ing a breathing coach; the other video was about robots. Following the videos, partici-


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pants were shown 10 product photos and asked to guess the price of each, on merchandise such as a picture frame and an LCD monitor. Those who watched the relaxing video thought the products were worth an average of 11 percent more than they were. When it came time to make a bid on a digital camera on eBay, the participants who watched the relaxing video bid at least $32 above the robot video watch- ers. “Researchers found that when people are more relaxed, they are willing to spend more money.” The fi ndings didn’t just prove that relaxed shoppers are a little more generous with their wallets and gift giving, but are also willing to spend more for all kinds of merchandise.


Relaxation Drives Sales Retailers may not be able to


station massage chairs through- out the store, or have breathing coaches greet customers at the door and checkout lanes, but there are some things they can do to present a calming atmo- sphere. Among the options are playing soothing music and reducing checkout lines. “People fi nd checking out the most stressful part,” says Greg Hodge, global retail strategist at Iconoculture, a Minneapo- lis based fi rm that researches consumer trends. ■ This piece was adapted


from an original article by Inc. magazine.


ERRATUM


In the Duke Imports Company Profi le appearing in the Novem- ber issue, the following incorrect reference stated, “There was not much talk of moving out of Kendallville . .” The company is actually located in Angola, Indiana, not Kendallville. The correct company address and contact information is as follows:


Duke Imports 1105 North Williams Street P.O. Box 888 Angola, IN 46703 260-665-1100 Email: info@dukeimports.com Website: www.dukeimports.com


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