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MYSTERY SHOPPER


The simulator doors opened and visitors moved into their assigned seats. Once locked in, the adventure started


quickly and the pace was exciting and full of action. Without giving away too much, the 3D high-definition media combined with animatronic characters, updated simulation movements and in-cabin special effects was absolutely fantastic! Truly a reinvention of a classic e-ticket ride, with a ton of treat and fun! Following the 3D simulation adventure,


visitors go back down to ground level and into the expansive Star Wars themed retail exit zone. No opportunity to sell unique Star Tours merchandise is left to chance. Kids of all ages can build their own Light Sabers, buy a themed t-shirt, Star Tours character sets and much more.


The sTaff The staff was “Disney-level” all the way through. Friendly, easy to find (nice bold and colourful costume designs), well pre- sented and very helpful. Service at its best.


(Above) take part in the 3D adventure; (bottom left) the Star Tours shop; (bottom right) the pre-show queue area keeps guests entertained


mainTenance Throughout the attraction queue there we’re numerous trash/recycling bins inte- grated into the design for visitors to use. This kept the amount of trash to a minimum with the occasional need for a sweeping because someone had spilt some popcorn, which is to be expected with the level of visitor throughput this high- capacity attraction serves.


my experience I had a fantastic time at the new Star Tours: The Adventures Continue attraction. I’d heard it was good, but when I hear that I go in with some reservations and I’m usually let down. Additional pressure was added because I’m a huge Star Wars and


theme park geek, so the bar was set high. The re-imagined attraction exceeded my expectations on every level. The design was executed beautifully, from the smallest details to the big moments. The media was gorgeous. The technology served the story and you felt immersed in the adventure. On my adventure we raced through


the deserts Tatooine and battled over Coruscant. It was ton of fun and I can’t wait to go back and take a different journey. Only 53 more adventures to go!


Value for money Disneyland is always a great day out. I spent the full day at the park with my family. It was my daughter’s first time and it was absolutely magical to see her enjoy herself and get lost in the world of imagination. Disneyland is magical for kids of all ages and well worth the cost of admission. The memories are priceless, truly. l


Christian Lachel, vice president, BRC Imagination Arts


WHAT’S THE SCORE? STAFF


TOILETS


CLEANLINESS EXPERIENCE


VALUE FOR MONEY OVERALL EXPERIENCE


34 Read Attractions Management online attractionsmanagement.com/digital


10 9 9


10 10 10


AM 4 2011 ©cybertrek 2011


PHOTO: © DISNEY


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