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Consumer Guarantees and Repairs
What are your legal rights for getting appliances and cars replaced or repaired under guarantee?
In Spain, goods bought for private use from a retailer must be guaranteed. This does not apply to items bought from private individuals, or for business use, or at auction nor to services or land and buildings.
Always keep your receipt and take the trouble to ask for a “factura”- an invoice. Also, make a separate note of the model and serial number so that you have this information to hand if you need to make a claim on the guarantee. This is especially important with electrical goods as models can change frequently. Never try to repair the item yourself as this could invalidate the guarantee.
Appliances bought new must be guaranteed for 2 years and second-hand goods, including cars, must be guaranteed for 1 year, and must be fit for their purpose under normal conditions of use.
The guarantee must cover parts and labour. While you are waiting for a repair or a replacement, the
guarantee period is suspended, and restarts when your item is replaced or returned to you.
If an item is not fit for its purpose you can choose either to return it to the retailer and obtain a replacement, or have it repaired, unless cost of repair is disproportionate to the original cost. With second-hand goods you only have the right to demand a repair.
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