flow – an established process which comprises of a sequence of steps. The effectiveness of the work flow determines the standard of its output or outcome; be it an automobile or a healthier patient. Lean’s objective is to eliminate waste in all the steps of the medical work flow so more time can be dedicated to patient care which, in Lean terms, is added value in the eyes of the customer. Lean is therefore not intended to target changes in the clinical medical procedure or nursing care or to eliminate employees.
The application of Lean principles within the
realm of health-care will be one of the focus points of the 2012 Lean Summit which will be held at the Cape Town International Convention Centre from 10 – 12th
September. A presentation
entitled “Lessons in Lean Leadership from the health-care setting”, which will be delivered by Dr. Dena van den Berg, Director: Quality Leadership at Netcare, is earmarked to be one of the highlights on the programme. Delegates can also look forward to Kate Silvester, BSc MBA FRCOphth, delivering a paper on the major
The Innovation Journal
change programme that the National Health Service (NHS) in the UK has embarked on since 1997. The programme is aimed at improving waiting times for emergency and elective care. Her presentation will focus on the main lessons learnt so far and the progress of a fundamental change in management thinking across the NHS staff of 1 million. Kate is well- known for the development of the Osprey program – a strategic health authority sponsored initiative training experienced health care staff
in the
skills and techniques required to engineer and design health care processes.
The Lean Summit Africa 2012 will be held from 10- 12th
September 2012 at the Cape Town
International Convention Centre.
www.lean.org.za.
To register, contact Upavon at : +27 11 023 6702 or Cynthia@
upavon.co.za
September 2012 | Management Today 107
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