Rail Catering


customer service approach used extensively across the continent by Eurostar, Thalys, Allegro, Ave et al. It really is rewarding to see the British operations embracing the same classy service culture. Whilst the Great Western routes do currently


have a lower level of First class complimentary items deliverd by trolley, it does not offer free meals, so it will be interesting to see whether new bidders will seek to emulate the complimentary offer used by the other two and follow the Government’s line. I am sure that much will depend on the availability and design chosen for new trains, assuming the designers remember that great customer service is so important when you are trying to convince people to travel. This is something that should be pretty obvious to the designers of all new train projects but is all too often forgotten!


‘FoodLab’ opens in London Rail Gourmet has opened its new FoodLab, a new menu development facility in central London, headed up by the very experienced chef, David Small. Says David: “FoodLab houses examples of many of the different types of cooking equipment found on trains across Europe making it the ideal place to come to conjure up tasty new dishes, specifically suited for rail service onboard.” David offers cook-ins and presentations to suit


David Small heads up Rail Gourmet’s new FoodLab


every palate and every culture and recently used the facility to design a complete new product range for Irish Rail. With London well known internationally for its wide variety of high quality cuisine and innovative restaurants, the FoodLab is well positioned to be a centre of excellence for years to come. For further information on FoodLab contact: David Small at david.small@railgourmetuk.com


www.onboardhospitality.com 43


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68