Contents
Inside this issue...
INDUSTRY UPDATE 06-14 Industry update
FEATURES
20 Kids onboard INDUSTRY REPORTS
16 IFSA president 18 ITCA president 48
IFSA Seattle review
56 APEX review 58 ITCA Dubai preview
SPECIAL REPORTS
34 Food Labelling REGULARS
27 Chef - Simon Hulstone 28 Airline trends 30 Jeremy 33 Green issues 36 Amenity awards 38 Four corners 40 Ancillary revenue 42 Rail catering 44
Inflight entertainment
46 Industry comment 64 People on the move 65 Product news 66 Past events 66 Future events
20 FEATURE Kids onboard
Impress the younger generation and you could have secured a customer for life. Which is why onboard entertainment for children is so carefully chosen. We look at current trends and the future of kids’ amenities.
40
Cover image courtesy of Buzz,
www.buzzproducts.com
ANCILLARY REVENUE
Baggage charges As fuel prices increase, the airlines are filling the gap with increased prices for baggage. But how far will they go, how can it compensate the industry and what other options do the airlines have open to them?
28 52 NEXT ISSUE
• Preview: World Travel Catering & Onboard Services Expo, Hamburg
• Amenity Awards winners • Preview: MHA 27th Annual Conference and Trade Show, Orlando
AIRLINE TRENDS
Innovative products for flyers From ‘sleepboxes’ on the ground, to amenities targetted at women-only in the air, or asking customers to design their own food, then using iPads to make sure they get that they want.
46 COMING UP
World Travel Catering & Onboard Services Expo, Hamburg We look forward to seeing you there
INDUSTRY COMMENT Lost in linguistics
Rob Britton explores the use of language and the power of oral communication in the airline industry and discovers that sometimes, simple and straight to the point is best.
www.onboardhospitality.com
3
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68