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AREA OFFICES – Area Offices are located in the East, West and Central

areas of campus (please see the

previous page). Housing Facilities staff work in the Area Offices from 9 a.m. to 5 p.m., Monday through Friday.

You should contact or go to your Area Office if:

• You need to check in or check out of your assigned housing space.

• You have a question about how to place a work order or need to follow up on a work order request.

• You need bunk bed pins or light bulbs.

• You have lost your key and/or have had your locks changed.

• You need to turn in your Housing Condition Report.

• You have questions about your facility inspection or about a facility project in your residence hall or assigned housing space.

• To report a daytime (between 9 a.m. and 5 p.m.) facility emergency issue in your room or apartment.


repair requests and extermination

concerns can be sent via the online work order forms located on the Housing Services website at housing. Housing Services receives these forms and assigns personnel or vendors to perform the service as needed and as warranted. To expedite service, please be as detailed as possible when completing the request form and send no more than one work order/repair request per form. For example, if reporting a broken light switch and a plumbing issue, two work orders must be submitted: one to repair the light switch and one to address the plumbing. For these issues, create separate work orders and please specify the location of the problem (e.g., the light switch in the bathroom; the kitchen sink). Work orders are only processed during business hours, Monday through Friday. If you need to report a facilities emergency during the weekend or non-business hours, notify the Desk Receptionist of your building or call Public Safety at (773) 325-7777.

6 FACILITIES ASSISTANTS (FAs) – student staff

members who live and work on campus in a specific housing area. FAs perform frequent building inspections and quarterly in-unit inspections of all campus housing spaces. The FAs also address lock- outs and respond to facility emergencies after hours.

DESK RECEPTIONISTS (DRs) – student staff members who are responsible for monitoring the card-swipe access at residence hall front desks. The DRs check identification, maintain the computerized visitation check-in system and serve as friendly campus resources for residents and their guests. The DRs manage the guest sign-in process for visitors in the residence halls. Hall front desks are staffed by trained student staff between the hours of 8 a.m. and midnight, and by professional security attendants from midnight to 8 a.m. If you are interested in becoming a DR, please visit the Housing Services website for more information on the position and instructions on how to apply.


LEAD DESK RECEPTIONISTS (SLDRs) – student supervisors who are responsible for supporting Desk Receptionists between the hours of 8 a.m. and midnight. LDRs and SLDRs assist with emergency response and

serve the to Desk Receptionist

with hiring and training support

staff and residents staff by assisting

student supervisors also serve as a secondary level of

their shifts.

OFFICE ASSISTANTS (OAs) – student staff members who assist in daily office tasks for various areas of Housing Services. OAs are assigned to the Main, East, West and Central Area Offices and can assist residents with questions about on-campus housing.

FACILITIES CREW (CREW) MEMBERS – student staff members who follow up on general furniture and appliance- related work orders and are responsible for setting up and removing temporary furniture. Crew perform regular inspections of common areas and are involved in a wide variety of housing facility projects.


throughout the year. These during

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