INNOVATIVE IT Simplifying passenger travel
In 2001, ARINC was selected by the Airport Operation Committee–Incheon (AOC-I) to implement new airport solutions to help simplify passenger travel at South Korea’s gateway to the world.
These solutions include the advanced common use passenger check-in and baggage message distribution systems. The deployment of common use passenger check-in systems have helped Incheon Airport (ICN) ease airport congestion by allowing multiple airlines to share the same check-in counters and gates through a common workstation, thus improving airport operational effi ciency. The baggage message distribution technology implemented enables airport baggage sorting systems to properly direct baggage to the aircraft without delay. For instance, if baggage handlers need to remove a bag prior to departure, the technology is able to do so with 100% accuracy in a short span of time. Other benefi ts that these solutions bring to the airport are the optimisation of airport space with the use of shared resources, streamlined passenger check-in processes and reduced IT infrastructure costs.
The adoption of these systems at ICN illustrates how international airports are utilising technology to enhance the passenger experience and improve operational effi ciency. The airport has plans to build another terminal in the near future and AOC-I and ICN will continue to work closely with aviation companies to further enhance passenger facilitation and boost the gateway’s standing as a world-class airport.
Another customer service focused IT initiatives driven
by the u-Airport Team includes u-Signage. Indeed, Incheon’s passenger facilities boast state-of-the-art LCD and LED monitors that are capable of displaying a wide range of information in up to 17 different languages. Data displayed varies from ‘welcome’ messages and transit information for arriving passengers to weather updates and departure times for buses and trains. And the airport’s IT innovation does not end in the terminal building because a sophisticated Integrated Parking Control System, which utilises licence plate recognition technology, ensures that parking a car at Incheon should be quick and easy. Technologies include parking space management where guidance lamp systems (red = occupied, green = empty) direct drivers to empty spaces in the three-level, 4,000-vehicle capacity-parking garage below the Transportation Centre. While a car-fi nder application at kiosks located in the car park not only reminds drivers where they parked their vehicles, if they forget, but provides them with the shortest directions to their car. Although not under the umbrella of the u-Airport Team,
Incheon’s IT expertise has also seen the airport develop its own Flight Information Management System (FIMS) and the Airport Operation Management System (AOMS), which monitors the airport’s key operating systems.
Incheon’s growing reputation as an IT pioneer has not gone unnoticed by other airports, which in recent years have begun calling on it to export some of this knowledge and expertise overseas.
Incheon Airport, for example, recently signed an IT
service contract with Cambodia’s New Siem Reap International Airport Corporation.
Under this agreement, Incheon Airport will provide
supervision and consulting services on the New Siem Reap International Airport’s core operational system designs, which include communications infrastructure, airfield lighting control, flight information management systems, and check-in and management information systems. There is no doubt that Incheon is the envy of many when it comes to IT expertise, and this is reflected in arguably the fastest passenger processing times of any major airport – 12 minutes for entry and 16 minutes for departure.
The ICAO standards for departure are 60 minutes and 45 minutes for arrivals. Clearly, the rest of the world can learn a lot from
Incheon’s IT innovation and customer service philosophy, which have arguably helped create the world’s most efficient and passenger friendly airport.
53
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104