INNOVATIVE IT
u-Automated Boarding
In July 2008 the airport opened the world’s first automated boarding gate, a service, that allows passengers on certain flights to use their e-passports to complete the boarding process.
The system works by scanning the user’s passport and verifying their identity before allowing them to pass through glass subway-style turnstiles and board the aircraft.
It can also print and provide seat numbers for passengers whose seats have been changed or whose seat numbers were forgotten. “Under the system, passengers do not need to keep holding their boarding passes or e-tickets. Instead, they only need to have their e-passports verified by machine readable technology, and this process only takes about three seconds,” enthuses Kim.
“In addition to enhancing the boarding process, the system has added another security measure – facial recognition. This is expected to stop people swapping passports, making it virtually impossible for them to board the wrong flight.” Trials to date have proven that it can take as little as eight seconds to complete the new u-Automated Boarding
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process, although Incheon considers the average processing time to be 13 seconds.
Kim reveals that more automated boarding facilities will be gradually introduced in the future.
u-Board User friendly touch-screen and interactive information boards located throughout the main terminal and Concourse A are designed to help orientate passengers and guide them to different facilities across the huge airport site. “These high-tech boards have many uses and what makes
them different is that they display real-time information, advising passengers how to get to their gates and how long they have to get there,” explains Kim.
“All users have to do is place their boarding pass on the screen and it will tell them the shortest route to their gate. The boards can also be used to help people find facilities such as shops/restaurants, view restaurant menus and duty free offerings or learn where to catch buses or trains to downtown Seoul and beyond.”
Information is provided in Korean, Chinese, English and Japanese, and such has been their success that Incheon has already stated that new enhanced versions of the technology will be installed in the new terminal.
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