FOREWORD
SUCCESS STORY
I
t is my great pleasure to introduce this special publication to celebrate the 10th anniversary of Incheon Airport.
Airports must excel in their service delivery as well as their business management. In today’s increasingly competitive aviation market, Incheon has demonstrated the ability to achieve the highest levels of quality and show that airport business delivery can be extraordinary not just ordinary.
Success in the airport business hinges on leadership and commitment, not just at the top of the executive ladder, but throughout the organisation. All staff members have been encouraged to develop their full potential and use that awareness and expertise to ensure that the operation runs smoothly and that the passenger enjoys the airport experience.
Incheon’s success can be attributed to the collective
efforts of each employee working together with their colleagues and their platform partners to achieve the highest standards.
This customer-centric approach has paid off for the
company. With many ACI and other aviation industry awards bestowed on Incheon Airport, it is clear that the airport listens to and caters to its customers’
Angela Gittens, Director general, Airports Council International
5
expectations. Management set a vision for standards of performance early on and has continuously produced solid results that match their corporate values.
I have had many opportunities as director general of ACI
World to work alongside representatives from Incheon. Through participation in ACI’s committees and World Governing and Regional Boards, they contribute to our collective efforts to enhance performance excellence. Incheon Airport’s support for ACI training and seminars, as well as for our many events worldwide and in the Asia Pacific region, demonstrates their willingness to work alongside their many airport colleagues around the globe.
By sharing their knowledge and best practices, they promote safe, secure and sustainable airport operations both at home and abroad.
At Incheon Airport, they set the bar very high 10 years
ago. Today, that entity has matured to become a top performer, never losing sight of the importance of delivering customer service excellence. I offer my warm congratulations to Incheon and salute you in this milestone year for a job well done.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104