INNOVATIVE IT


KEEPING IT SIMPLE I


ncheon’s ambition is to be the best airport on the planet and it views embracing IT and pioneering new technologies as crucial to helping it achieve this goal.


So much so in fact that in 2006 the gateway formed its own dedicated team of IT professionals, known as the Ubiquitous Airport Team or u-Airport for short, to concentrate solely on ways of improving passenger flows, reducing queues and raising customer service standards.


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WHEN IT COMES TO EMBRACING NEW TECHNOLOGY TO MAKE THE AIRPORT EXPERIENCE AS EASY AND CONVENIENT AS POSSIBLE FOR PASSENGERS, INCHEON CAN SURELY HAVE FEW EQUALS.


Their response has been the introduction of a host of innovative new technologies that have helped raise the bar on service standards.


They include the use of biometric technology for immigration clearance, interactive information boards, automated boarding at departure gates and the widespread use of common use self-service check-in kiosks. “Our strategy is 100% based around improving the passenger processing experience based on the philosophy that everyone should be able to do anything anytime and


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