TRAINING CENTRE
The academy also boasts its own B737 cockpit simulator and a computer room where AVSEC training software allows students to view up to 10,000 X-ray images. In 2009, the combination of facilities and 20 full-time staff ensured that the Aviation Academy provided customer service training to 1,700 students, security training to 3,400 students, safety training to 2,200 students and global training to 209 students.
And in 2010 it held 13 training courses on topics ranging from fire rescue and aviation security to ramp management, NAVAID operation and airport planning and design. The addition of a four-storey Korea Aviation Academy in the future will only add to the airport’s training facilities. Draft plans for the 4,000sqm complex include proposals for aviation research and development facilities, additional classrooms, IT equipment and a flight simulator. Incheon Airport’s commitment to training its own
staff extends to offering in-house MBA courses for management, which it offers in conjunction with the Korea Aerospace University.
Indeed, professors from Korea Aerospace University bring the campus to Incheon by giving lectures at the Aviation Academy. The Korea Aerospace University is the only institution in Asia to receive certification for its education programmes from the US’s Aviation Accreditation Board International, an official organisation for higher learning in aviation. More than 200 students have taken MBA courses to date, with 80 set to complete their Master’s degree and 15 their PhDs this year.
And the academy’s official figures show that to date students from 45 different countries that include China, Thailand, The Philippines, Canada and Dubai have undergone training at the academy. However, Cho and his colleagues believe that these numbers will soar in the years ahead as the airport becomes more outward looking in its business strategy and more people get to hear good things about Incheon’s Aviation Academy.
“The long-term goal is for international students to account for 50% of our business,” says Cho. “Our corporate strategy is to become a more globalised company, and that philosophy extends to the mix of our students.” Opened in June 2008, the 74,000sqm Aviation Academy’s facilities include a 260-seat auditorium, 24 classrooms, a business centre, sauna, cafeteria/ restaurant and 63 guest rooms.
The auditorium, located on the ground floor of the 11-storey complex, is capable of holding conferences, seminars and small concerts. An aviation security (AVSEC) room resembling an airport checkpoint is equipped with X-ray screening equipment, hand-held metal detectors and other security devices.
The specialised courses cover topics such as marketing, finance, aviation law, contracts and business development. And with operator, Incheon Airport, employing around
860 staff that are regularly required to learn new skills or go on refresher courses, the academy is certainly not short of ‘students’ to fill its classrooms. Cho explains: “We take training and development very seriously at Incheon because we believe that it is the key to high service levels and customer satisfaction.
“In terms of operations and the success of Incheon Airport, all training is now done at the Academy and this has helped ensure the standardisation of service levels, which is particularly important in the areas of safety and security.” The academy provides mandatory five days training for all
staff in addition to selective job based training and Incheon Airport management courses which are used to teach participants more about the company’s corporate culture and strategic goals.
The training philosophy effectively means that all
Incheon Airport staff must undertake at least 48 hours and sometimes up to 100 hours of training each year in order to fulfil their job specification.
When it comes to training, Incheon simply doesn’t believe in standing still. “There is always something to learn,” muses Cho.
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