RETAIL FOCUS MYSTERY SHOPPER


Bristol


Mystery Shopper has a laptop for work but wants to use a bigger monitor at home. With a budget of £150, will they be able to get one with at least a 20-inch screen...?


COMET


THE MONITOR display was a bit of a mess when I arrived in the large store; with missing products and no power it didn’t inspire confidence. After asking for help and waiting a few minutes I was approached by a salesman. I explained my quest, to which he told me that a 1080p resolution was all I needed to look for. Only a couple of the screens available were within


my budget – an LG 2243S at £119.99 and the 18.5- inch Acer P195HQL at £99.99. I pointed out the options in my price range but I received no useful information, just: “I’ll try to turn them on for you.” After much fiddling, the screens remained black, but my helper didn’t know what the problem was. By now I could see the end in sight and the salesman obviously felt the same as he left me to my quandary.


44 PCR December While I was taking some notes a second salesman


asked if he could help, so I went over my needs and he talked me through the benefits of a greater contrast ratio. Whilst explaining he connected a few wires and the majority of the monitors burst into life. Moving from side to side he spoke about viewing angles and how the more expensive models available had much wider fields of vision. He recommended the HP S2331A and Acer S221HQLBD; both above my budget at £169.99. The initial salesman left me totally bewildered and I could have left at this point. The visit improved slightly with the second assistant but I still expected much more.


SCORE 4/10 www.pcr–online.biz


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