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LIFE OF A DAY IN THE


JO MOUSDALE, FORT REGENT CENTRE MANAGER


JO MOUSDALE,


Some questions for Jo


Some questions fo


on the way home and over our evening talk andmy husband and I can barely g particularly tough week I like to cook -


I love catching up with Nina and my husband in the car on the way home and over our evening meal, my daughter loves to talk and my husband and I can barely get a word in! If I’ve had a particularly tough week, I like to cook - taking an hour or two for myself to cook something a bit special really helps me unwind and when I’m feeding family or friends it’s even better.


Question: What do you do to unwind at the end of a long day? Answer:


Question: What do you do to unwind Answer:


I love catching up withNi


Question: What do you like the most about being a Leisure Complex Manager?


Answer: The variety and working with people that are really passionate about what they do. I have always said I enjoy a challenge and my five years as Fort Regent Centre Manager hasn’t disappointed on that front. Operating a leisure facility inside a 200 year old Napoleonic Fort keeps work interesting.


Question: What do you dislike most about being a Leisure Complex Manager?


Answer: Not having enough hours in the day.


Question: How did you become a Leisure Complex Manager? Answer: I’ve been lucky to have had quite a varied career, working in Sales and Customer Service for most of my working life, and a few years as an Operations Manager managing large teams. I wanted a role that would bring those two elements together and I’d only just started looking when this role came up, I couldn’t believe my luck!


Question: What advice would you give someone, either just starting their career or midway through their career, who wants to be a Leisure Complex Manager? I guess it’s a cliché in Sport – but your team is


Answer:


My day starts around 6.30 a.m., first with a coffee and then breakfast for my daughter. My husband and I split the tasks in the morning so we are out of the house in time for pre-school and getting to work around 8.30 a.m.


If I haven’t taken the laptop home the night before, there are e-mails to deal with first thing and if I’m not running into a meeting, I will check in with the Duty Manager, to make sure the day is on track for sports bookings and setting up for events.


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I manage a team of 33 very loyal and committed staff who I meet with every two or three weeks on a one to one basis. We discuss their progress with objectives and other ‘hot topics’ and it's a good opportunity for me to check in with them and ensure they feel supported.


My next meeting is usually with one of our concessions, to discuss contract performance and their proposals for further development in the centre. Many of the people I work with, who are based at the Fort, are so passionate about what they do and their excitement can easily rub off on you. The challenge is often balancing aspirations with what is achievable, bearing in mind we operate in such a complex building.


Lunch is usually a coffee and a sandwich at my desk, while catching up on e-mails, then it’s Health and Safety time. This is such a big part of what we do in Leisure that we need to regularly review procedures and activities, such as the recent fire evacuation drill which we reviewed with my team of Duty Managers to identify any improvements.


Page 114 20/20 A day in the life of...


everything. Developing good working relationships with your peers and getting the right team in place is the key to success!


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Last is a meeting with our Marketing Manager and the Design Agency, reviewing design proposals for a redecoration project in the escalator complex. I’ve been wanting to do something in this area for a few years so I’m very excited about giving it a ‘face lift’. A final look at e-mails before I finish for the day, and then I head for Pre-school, which is just next door, to meet my husband and pick up Nina before heading home for dinner, a bath and a bedtime story.


Last is a meeting with our Marketing Manager and the Design


If I have pressing deadlines, I’ll work at the laptop for a few hours, but not every night as I’m a firm believer in taking time out to refresh the mind!


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