CMS & SOFTWARE SOLUTIONS Konami Gaming – SYNKROS
Drink System. It is an all-in-one tool that supports a patron-facing drink ordering system, and an employee-facing administrative and monitoring system. SYNKROS Drink System enables casino employees to achieve new levels of customer service by allowing patrons to order drinks right on the casino floor and sending those requests directly to beverage team workstations. Orders can be marked as delivered directly on the EGM’s or through the Drink Orders screen for tracking purposes.
Players can discover drink services directly from a game machine’s True-Time Display LCD touchscreen and/or slot screen display through True-Time Windowing. Menu options are displayed according to casino preference. Once a drink is selected from the menu, the patron is asked to confirm selection before the order is officially placed in the system and visible to permissioned casino personnel.
competitive CMS in today’s market can deploy a comprehensive, real-time management ecosystem throughout the property for everything spanning dining, retail, gambling, hotel, and more. With a 360-degree platform such Konami Gaming, Inc.’s SYNKROS, casinos can stay ahead of the curve by anticipating the needs of customers and offering a differentiated form of system-enhanced entertainment. At its core, Konami’s award- winning SYNKROS casino management system is focused on empowering operators to synchronize all areas of their business in order to drive operational profit and improve overall player experience. Casino properties that leverage SYNKROS observe this in the form of optimized reinvestment, increased efficiency, improved customer experience, stronger campaign effectiveness, and more. As casinos search for new and unique ways to create differentiated player experiences, there is a trend toward system-delivered bonus events. One such solution is SYNKROS Progressive Management (SPM). It allows casinos to create their own progressive jackpots that run on any SAS-enabled game machines that are AFT capable on the casino machine, bank of machines, casino zones or standard or mystery progressives to targeted player segments and machines of their choice, from within SYNKROS’ integrated platform and without any additional in—machine
A 36 AUGUST 2025
Within SYNKROS Drink System, administrators can configure the categories, drinks, and drink options that are visible to patrons. This includes the ability to enable different patron options based on specific patron criteria, defined by casino administrators. The digital menu design is fully customizable, through a dedicated web-based environment. Menus created within SYNKROS Drink System can be offered to carded and/or uncarded players, according to casino administrative configuration.
hardware or networking. It offers a highly opportunity for casinos seeking a competitive edge or extra advantage. In addition, there is a trend to analyse player sentiment real time based on betting patterns and recommend player reinvestment per their preferences. Another new SYNKROS innovation that prioritizes the patron experience is SYNKROS
When drinks are digitally ordered by patrons on the casino floor, employees can view and manage requests directly through SYNKROS Drink System. Incoming drink orders are displayed on the Drink Order screen, along with details including drink type, drink options, drink cost, patron location, patron name, patron ID, and more. Drink orders are received in real time, and can be completed or cancelled by permissioned casino employees for comprehensive management control and operations performance.
SYNKROS Drink System helps bring digital convenience and on-demand concierge to the casino drink ordering experience. This technology is a reflection of changing consumer preferences toward digital convenience and contactless options for the entertainment they frequent.
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