Cleaning feature
Minster Cleaning Marc Goddard
When did you launch your franchise and what did you do before? I joined the Leeds and Wakefi eld branch of Minster Cleaning as business development manager in 2008. I then spent time as an area manager before becoming joint franchisee in 2011. The branch was opened in 1994 by my
stepfather, John Whyte, after he sold his share in a successful software company he founded. John has been Minster Franchisee of the Year three times whilst building up a large and thriving business. He is now reducing his involvement with a view to full retirement. John and I were also named the 2017 Minster Cleaning Franchisee of the Year. Prior to joining Minster, I spent 10 years as a loss prevention manager at Asda and then in my own lawn care business, which I sold in 2008.
Why did you choose Minster Cleaning? I realised that, as an essential commercial
Marc Goddard
service that appeals to a broad range of organisations, offi ce cleaning was relatively resistant to the effects of a downturn in the economy. I had also seen fi rst-hand that Minster's solid business model and large, exclusive territories allowed franchisees to build substantial, profi table businesses.
How have you found the training and support from the franchisor? Minster is really proud of the levels of training and support it provides for franchisees. As well as helping with the transition to self-employment for new franchisees, there is ongoing support in all the main business activities. Franchisees also benefi t from a pool of
knowledge via the franchise network. For example, Minster’s expertise in providing cleaning services for the healthcare sector has been shared amongst all franchisees. This has given us all a real competitive edge and led to a signifi cant increase in business in this area. I am also a member of the Training
and Operations Working Group. We meet regularly to discuss various new ideas with the aim of helping franchisees to maximise their business performance.
Describe a typical day… I usually get into the offi ce at 9am and meet with my operations controller and contracts manager to review the previous day's activities and ensure everything is in place for any new contracts. Then
I go and see the offi ce manager – my wife, Victoria – to run through any credit control issues with her. I usually have one or two quotations to
send out and I like, wherever possible, to see the client in person to run through these. I also visit healthcare practice managers; with many clients in the healthcare sector, this is now a very important part of our business.
Would you recommend a cleaning franchise to others? Without hesitation. Cleaning appeals to a broad client base – general offi ces, call centres, accountants, architects, surveyors, solicitors, retail, showrooms, health centres, dentists, opticians, government and local authority, housing associations, unions, charities, to name just a few. It's such a huge market that any ambitious person with leadership and management skills can build a big business.
Minster was established in 1982. It has been a full member of the British Franchise Association (bfa) since 1992 and was a 2016 bfa Franchisor of the Year fi nalist. As the country’s biggest and one of the most successful commercial cleaning franchises, the company offers prospective franchisees a safe and secure future with considerable opportunities for growth whether they buy a branch that is already up and running or choose a new area.
"It's such a huge market that any ambitious person with leadership and management skills can build a big business"
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