Cover Story
A strong support system that listens Each partner has a strong support system from the moment they start the process of on-boarding. Vodafone HQ teams are on hand to offer everyday (and often round-the-clock) support and answer any enquiries that you may have. Whether it be questions surrounding recruitment, HR, property, on-boarding, marketing or sales, the team will be there. Partners also benefit from support from all different levels in the business, from an assigned and dedicated regional manager in the field; national franchise managers who provide continuous support from interview stage onwards, and the divisional managers who oversee all of Vodafone’s UK retail stores. The divisional managers set aside time to run regular sessions in person with Vodafone’s partners to listen to ideas and concerns. All partners benefit from the existing support channels in Vodafone’s estate too; that means IT support, an escalation desk, training and a dedicated HQ team. Not only is this level of support perfect for those entering into franchising for the first time, but in times of uncertainty like these, it is vital.
Why is Vodafone franchising? Franchising its stores allows Vodafone to be both a local and a national brand. Being customer centric is at the heart of what Vodafone does, so being local to the communities they serve is integral – which is exactly where franchisees, with
an intimate and engaged local knowledge step in, helping Vodafone maintain a strong high-street presence to serve its customers locally with the products and services they want. Vodafone’s job is to keep the UK
connected, and it is doing everything in its power to help our nation through this health crisis. Whilst the internet, digital technology and mobile innovation are
often lauded for driving unimaginable developments, the important role that digital and telecommunications play in the everyday lives of people has never been more apparent.
BecomeAUKPartnerAgent@
vodafone.com
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