search.noResults

search.searching

note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
Franchise Q&A Ask the


experts Ken Deary


Managing director at Right at Home


Q: Why is training and support so important?


A: Support should be one of a prospective franchisee’s primary considerations. Strong training and support allows you to move into your chosen sector with confi dence, knowing you can tap into the expertise of the franchisor and benefi t from their experience. From a franchisor’s perspective, they strive to provide industry-leading training and support because they recognise that the success and reputation of their business rests upon the performance of the franchisee.


At Right at Home, support includes intensive initial training and ongoing coaching and guidance in all aspects of the business, with the onus fi rmly on us to ensure that every penny of the


28 | BusinessFranchise.com | July/August 2017


management service fee is fully justifi ed, from the beginning in month one right through to potential resale.


By maintaining close contact with our network of owners, we know exactly where each business has its strengths and challenges, so we can provide tailored support to help the business grow without compromising on quality. This is hugely appreciated by the owners and it also allows us to protect the integrity of the Right at Home brand.


As a potential franchisee, you should always validate a franchisor’s training and support programme by speaking to franchisees who have recently experienced it fi rst hand. If this access is not forthcoming, ask yourself why!


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84