HOULIHAN PHARMACY GROUP GLASGOW


Houlihan Pharmacy has advanced independent practice through a coordinated hub-and-clinic strategy. By centralising dispensing across ten pharmacies and establishing a dedicated private clinic, the group reduced owings by 22%, cut redundant wastage by 30% and achieved a 300% increase in private service growth year-on-year. The modern clinic now delivers weight management, dermatology, phlebotomy and ear care services, supported by AI-enhanced digital consultation recording. This integrated model has freed prescribing capacity within branches while improving continuity of care, strengthening collaboration with healthcare partners and expanding patient access to clinically robust, independent services.


LINDSAY & GILMOUR IMPLEMENTATION TEAM EDINBURGH


The Lindsay & Gilmour Head Office team has led one of Scotland’s largest independent hub implementations, rolling out a centralised offsite dispensing model across 32 pharmacies. With 80% of eligible items now processed through the hub, dispensing error rates reduced significantly within the hub environment. The structured, scanning-led workflow has released branch capacity for Pharmacy First consultations and expanded private services. This carefully phased transformation demonstrates how centralised technology, supported by strong leadership and communication, can enhance safety, resilience and patient-facing clinical care at scale.


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