Diane Gilmour is recognised for her exceptional organisation, compassion and leadership within the dispensary team. As the lead for over 150 compliance aid patients, she coordinates complex medication regimens with meticulous accuracy and personal care. Diane introduced a “bring-forward” calendar system and a structured quarantine process for incomplete compliance aids, strengthening safety and workflow efficiency across the pharmacy. She personally conducts annual compliance reviews and builds trusted relationships with vulnerable patients and families. Her attention to detail, reliability and empathetic approach make her a cornerstone of patient safety and community care in Aberdeen.


DIANE GILMOUR SUMMERHILL PHARMACY ABERDEEN


Kenneth Anderson, known locally as Kenny, exemplifies the safeguarding role of community pharmacy delivery services. His vigilance and compassion were demonstrated when he identified a collapsed patient during a routine delivery, gaining access safely and contacting emergency services, an action that potentially saved her life. Beyond this, Kenny coordinates delivery routes proactively, strengthens workflow planning and provides consistent reassurance to vulnerable patients across rural communities. At 70, his dedication, reliability and deep knowledge of patients’ needs make him far more than a delivery driver; he is a trusted lifeline within the community.


KENNETH ANDERSON CARRICK PHARMACY MAYBOLE


18 scotpharm.com


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