TOP 10 OPERATORS 10: AER RIANTA INTERNATIONAL
than we have seen in previous years.” Kenny notes a drop off in PRC
passengers in particular due to political tensions between New Zealand and China. “The duplication of the brand offer
is confusing,” he continues. “Would a one-operator model be better? Yes it would from the point of view of the customer experience.” It is in the Middle East though
that ARI has perhaps made its most authoritative impression in the past 12-20 months, notably at new Muscat Airport where retail operations officially commenced in November following a soft-launch in March. Kenny also points to the company’s
‘unique and special relationship’ with Bahrain Duty Free Managing Director Abdulla Buhindi,
Middle East developments Working with ARI throughout its circa 25 years of operation in Bahrain, Buhindi has played a major role in contract acquisitions, helping the travel retailer to understand the market and position its business for future success. This is set to continue as Bahrain opens its new passenger terminal building this year. “We continue to grow in the
Middle East, making investments in the region with the fit-out at Muscat, refurbishments of Bahrain and Beirut and new shops in Riyadh,” says Kenny.
Looking for the full un-blocked version?
ARI has introduced a new arrivals store and renovated the departure shop at Delhi Airport. “The Middle East is our heartland
and we’ll be seriously looking at any opportunities that arise.” One existing opportunity is the chance to grow brand ARI in Saudi Arabia. It already provides management support services to the duty paid operation at Terminal 5 at King Khaled International Airport in Riyadh and has previously told TRBusiness about the market’s growth potential. Enthusing about the opportunity,
Kenny points out that ARI already boasts experience operating a sizeable chunk of duty paid business in Ireland and Cyprus. Another opportunity – albeit not
entirely new – is ARI’s long-expected commencement at Abu Dhabi
Official Partner Big upgrades at Larnaca and Paphos
As reported earlier this year, Hermes Airports is investing more than €15m/$17m in a substantial overhaul of the shopping and food & beverage facilities at Cyprus’s Larnaca (Larnaka) and Paphos (Pafos) International Airports. Construction work on the retail and
restaurant areas at Larnaca (pictured right), which are operated by ARI company CTC-ARI (trading as Cyprus Airports Duty Free Shops) and Cyprus Airports F&B Ltd, respectively, began earlier this year and is expected to be completed in phases over the course of 18 months. On conclusion, passengers will be
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flows while encouraging shopping and dining, Elias Liolios, Senior Manager Commercial and Business Development at Hermes Airports told TRBusiness in an exclusive interview. This will include an uprated P&C area
For more information contact:
Janice@trbusiness.com
(956sq m) as part of a refresh of the core duty free zones, with design expertise being provided by The Design Solution and Pragma Consulting. “We have documented that we want to
greeted by a refreshed commercial zone at the single terminal that optimises
OCTOBER 2019
be best-in-class,” Liolios told TRBusiness. “We want people to walk through this and be wowed. We want that Cypriot element in there and with TDS we have in our plans ways to get adjacent product offerings between retail and F&B that are going to create a market atmosphere.”
TOP 10 OPERATORS 75
A similar programme is understood to be executing at Paphos Airport, which is the smaller of the two and handles predominantly seasonal holidaymakers.
“Up until the end of last year we were experiencing very strong growth year-on-year in Auckland since we started the concession. We are hitting headwinds now and it is a more challenging environment this year.”
Anthony Kenny, ARI
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International Airport’s Midfield Terminal Building (MTB). ARI will operate perfumes,
Established 1998
cosmetics, skincare, sunglasses and jewellery concessions having won one of two 10-year DF&TR contracts awarded in 2015 [Lagardère Capital is the other tenant – Ed. As reported, construction issues
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