TOP 10 OPERATORS 2: LOTTE DUTY FREE


to work on diversifying customers in domestic markets and stabilising our business in foreign markets,” says the Lotte spokesperson. One particular foreign market


where business appears to be going from strength to strength is Vietnam. Total sales from its Vietnamese


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airport stores (Hanoi, Da Nang and Cam Ranh) rose 145% year-on-year from January to July 2019. “Chinese shoppers comprise


around 60% of our customers, followed by South Koreans, Russian and Thai shoppers,” adds Lotte. “The best-selling categories in our Vietnam stores are cosmetics and liquor.” Lotte’s current Vietnam Airport


stores will soon be supplemented by a new downtown outlet in Da Nang. A pre-opening concert was held at the city’s Tien Son Sports Palace on 27 August and the shop is due to open later this year. More than 4,000 people attended


the concert featuring K-pop boy band NCT Dream and several Vietnamese stars.


According to Lotte, the event was part of a long-term plan to bring Korean entertainment closer to Vietnamese youth, enhance cultural and economic exchanges and contribute to the development of tourism in Da Nang and Vietnam in general. The retailer says the actual store


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will be a world class shopping destination for the regions of Hoi An, Hue and Da Nang and that products will include global and local merchandise which can be purchased in-store and collected at the airport. Suk Won Park, CEO of Lotte Duty


For more information contact: Janice@trbusiness.com


Free’s Vietnamese Corporation comments: “The Lotte Duty Free Da Nang downtown store will be a new foundation for the tourism industry in Da Nang. “The store will provide a luxurious


and unique shopping experience to customers. “Through our own activities


and utilising the K-wave or Hallyu phenomenon in Vietnam, we believe we can contribute to the


development of the city’s tourism and economy. We will also be involved in the local community, creating new jobs and implementing CSR activities.” «


“Chinese shoppers [at our Vietnam stores] comprise around 60% of our customers, followed by South Koreans, Russian and Thai shoppers...The best-selling categories in our Vietnam stores are cosmetics and liquor”


Spokesperson, Lotte Duty Free


Spread over 1,407sq m, the Seoul Incheon T2 liquor and tobacco contract covers eight outlets.


THE UNIQUE SHORT-FORMAT CIGAR


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