TOP 10 OPERATORS 3: SHILLA DUTY FREE
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“When it comes to the fashion category, we keep discovering diverse Korean fashion/accessory brands to help get them into the global market.”
Taeho Kim, Executive Vice President, Hotel Shilla Co Ltd, Travel Retail Business, Korea Division
licences for some time, with one industry source claiming the License Examination Committee is set to examine proposals at the end of November. At press time, Shilla alongside
rivals Lotte and Gebr. Heinemann had lodged bids to contest the re- tendered liquor and tobacco contract at Singapore Changi Airport due to be vacated by long-time incumbent DFS Group. Having originally been expected to
of product reviews and media-rich content. It hit 10 million cumulative visitors in early 2019 and continues to grow, attracting the attentions of millennials and others. Asked whether there are plans to
link Shilla’s WeChat and WeChatPay accounts to the blog site, Kim comments: “As Tipping is currently only available for Koreans, it is difficult to link to WeChat. “However, we are planning to
expand Tipping globally in the future and afterwards, we will actively evaluate our options to partner with WeChat.”
participate in a new tender, launched in June, for the 18-store six-year concession covering 8,000sq m of retail space across all four terminals in the hope perhaps of securing more favourable terms, DFS will no longer operate at another key Asian hub. It exited its L&T contract and lost
out to Shilla for P&C at HKIA two years ago. DFS had initially agreed a two-year
contract extension in December, which was due to begin in April 2020. However, it has instead opted to extend its current tenancy by two months until June 2020. Following confirmation of Shilla’s
More downtown licences? Undoubtedly, Shilla’s recent successes means it will have an eye on further, lucrative opportunities to compete for new contracts at home and abroad. Domestically, it is worth reminding
readers that the South Korean Government and Korea Customs Service have been mulling the introduction of further downtown
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involvement in the trio of bidders for the L&T concession, a Spokesperson told TRBusiness: “The Shilla Duty Free has actively evaluated our options to participate in various concessions where there are good business opportunities. “This would be a good opportunity
for us to be recognised as one of the top global travel retailers and to show our competency in operating other categories besides perfume
and cosmetics.” “We believe we have a distinct
advantage in operating our duty free business in Changi Airport as we have operated the perfumes and cosmetics category since 2014.” Indeed, should Shilla strike gold
at Changi it would strengthen its formidable grip at its Asian belt locations. The acquisition of the SIN L&T
contract, as TRBusiness Senior Editor Andrew Pentol notes, would certainly prove Shilla’s versatility and demonstrate its capacity to run further L&T contracts such as the one at Seoul Gimpo, alongside existing lots at, Macau, Jeju International and Seoul Incheon Terminal.
Incheon’s 48-shop tender Speaking of Incheon, operator Incheon International Airport Corporation (IIAC) has announced plans to launch a new 10-year tender (including a possible semi-automatic five- year extension period) for its Terminal 1 concessions at the end of October or beginning of November. This concerns eight concessions
and 48 shops over 8,749sq m, including the current lots held by Shilla and Lotte won in 2015 but excluding the latter’s relinquished non-L&T concessions secured by Shinsegae Duty Free. IIAC earlier this year shared the
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Janice@trbusiness.com Beauty&You at HKIA celebrated its first anniversary earlier this year. 26 TOP 10 OPERATORS
names of possible suitors for the much-coveted concessions, with Dufry, Lagardère Travel Retail, King Power, Gebr. Heinemann, DFS Group, Lotte, WHSmith, Duty Free Americas, Ever Rich Duty Free, Shinsegae Duty Free, Dubai Duty Free and CDFG/Sunrise sure to be interested in submitting bids. While not confirmed at this stage,
it would be surprising if Shilla chose not to throw its hat into the bidding mix. When asked directly about the situation, Kim merely disclosed that Shilla ‘is actively evaluating options’. Serious challengers for the Changi
and Incheon Terminal 1 contracts are unlikely to surface in the very near future and Shilla will in the meantime be eyeing opportunities to expand elsewhere. Its flagship Seoul downtown store
is once again expected to lead sales momentum this year and the current
OCTOBER 2019
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