TOP 10 OPERATORS 7: DFS GROUP


as they take the liquor and tobacco concession operations forward in partnership with a new operator.” Teo Chew Hoon, Group Senior


Vice President, Airside Concessions, Changi Airport Group told TRBusiness: “Changi Airport Group has received several submissions and will begin the process of evaluating proposals. We expect to award the tender by the end of 2019.” In a further CAG statement


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obtained by TRBusiness on 27 August, the company paid tribute to DFS, which it described as a valued partner. “We have worked with DFS Group at Changi Airport for the past 38 years. “We are disappointed that they


have opted not to participate in this tender but we will work closely with them to ensure a smooth transition to the new operator for the liquor & tobacco concession. We will also continue to work closely with them to grow their other concession businesses in Changi Airport.”


Liquor allowance cut It was only in July of this year that DFS and Changi announced it had launched a shopping portal selling duty and GST-absorbed goods. As a result, non-travellers can now take advantage of a new click-and-


Being in Italy represents a massive opportunity for DFS Group to optimise the fashion category.


collect facility at the airport selling alcohol at duty/goods & services tax (GST) absorbed prices. IShopChangiWines.com from


Changi Airport Group (CAG) and DFS Group claims to be the first online luxury ecommerce platform selling premium wines, champagnes and sake – the three most popular categories – inclusive of the levies. [As reported, the Singaporean


The more recent scenario also adds weight to existing evidence of DFS Group’s shift in business focus away from airport duty free in favour of its downtown stores (T Gallerias).


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government lowered the GST relief ceiling on imported goods and cut the alcohol duty free concession for those entering the country from three litres to two litres


Established 1998


DFS celebrates local beauty brands in Hawaii during First Class campaign Official Partner


For the month of August, DFS launched its annual First Class Beauty campaign, themed ‘Your One-Stop Beauty Destination’ at its T Galleria Beauty by DFS store, in Hawaii. DFS showcased the ‘best of beauty’ to


travelling customers, whilst promising ‘an unparalleled range of exclusive products and experiences’ from more than 40 leading international brands, positioned alongside products from some of the newest and most-loved beauty names from Hawaii, said DFS. The range and campaign included


makeup, skincare and fragrances arranged into three travel and beauty themes; City Nights, Natural Escape and Beach Getaway. “While most products in the dazzling


line-up [were] available in each of the 25 global destinations that DFS selected to host First Class Beauty in 2019, the


OCTOBER 2019


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Hawaii T Galleria [was] particularly proud to also offer a range of local beauty brands, as part of the retailer’s ongoing commitment to fostering and celebrating businesses owned by Hawaii entrepreneurs while providing visitors to Hawaii with a true ‘sense of place’,” added DFS. Products from brands including


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Hanalei, Ola Tropical Apothecary, Oʻo Hawaii, Lanikai Bath & Body, Mamalani Body Care, Island Essence and Little Hands Hawaii took centre-stage in a 745sq ft addition to the largest beauty department in Hawaii, introduced earlier this year on Level two of the T Galleria. As well as promoting local brands


through global campaigns such as First Class Beauty, T Galleria by DFS Hawaii became a founding partner of Mana Up, a local business accelerator, in November 2018.


Hawaii-born brand, Ola took part in the First Class Beauty campaign.


TOP 10 OPERATORS 55 This partnership facilitates brands


with mentors, merchandising support and retail expertise to further increase awareness and sales opportunities for their products. T Galleria also hosts the business owners in store so customers can meet the faces behind the brands, hear their stories and experience the unique ‘Aloha Spirit’ first hand.


earlier this year.] As Changi’s Chew Hoon made


clear in her statement CAG received ‘several submissions’. What she did not mention was that these submissions came from three of


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