At the conclusion of their report, the FAA issued a Safety Alert for Operators (SAFO) 08010 on 3/20/08 in regards to Non-Safety Personnel onboard Part 121 and Part 135 flights.
A Safety Alert for Operators (SAFO) is an information tool that alerts, educates, and makes recommendations to the aviation community. This community includes air carrier certificate holders, fractional ownership program managers, and 14 CFR Part 142 training centers.
Each SAFO contains important safety information and may contain recommended actions. SAFO content should be especially valuable to air carriers in meeting their statutory duty to provide service with the highest possible degree of safety in the public interest. The information and recommendations in a SAFO are often time critical.
The aforementioned SAFO clearly dictates what duties NON-safety personnel are allowed to perform, along with the regulations under which they are acting. These persons are not acting in the capacity of a flight attendant, nor are they necessarily trained or qualified in duties relating to cabin safety. The regulation does not prohibit use of non-safety personnel onboard. However, their presence could conceivably interfere with flight attendants or other crewmembers duties, if they are not properly instructed.
(These are extracts from the Supplement to SAFO 08010) USE OF NON-SAFETY PERSONNEL ONBOARD AN AIRCRAFT DURING OPERATIONS
U.S. air carriers periodically use persons in the cabins of its aircraft for the purpose of conducting certain passenger service activities such as serving beverages, conducting customer relations, or acting as translators. These persons are not assigned to flights to perform safety duties, and can be considered ‘non-safety personnel.’
The following guidance should be considered when an air carrier uses non- safety personnel onboard an aircraft during operations conducted under their air carrier certificate:
1) Status of Non-Safety Personnel- Air Carriers may use these individuals to perform activities limited to passenger service.
2) Applicable Regulations Non-safety personnel are subject to the same regulatory requirements as passengers. Receive passenger briefing Seated in passenger seat Comply with Fasten Seat Belt Sign Not conduct any activities during movement of aircraft
3) Instruction These individuals should receive enough instructions so that they know what activities they may perform and equipment they may or may not operate - not to interfere with FA or other crewmembers.
4) Assignment of Activities These individuals should be clearly distinguished to passengers from the duties assigned to other crewmembers. NOT permitted to operate any equipment or systems.
5) Identification of Non-Safety Personnel Operators should ensure passengers are aware NON-safety personnel are not trained or qualified to act in a safety-related capacity.
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