The Safety Board is concerned that Part 135 operators and/or certificate holders may delegate important safety functions to cabin aides/customer service representatives who are not properly trained and qualified to perform those functions. For example, although PJM policy required one of the pilots to provide passengers with a safety briefing before each flight, the captain believed that the cabin aide was responsible for the preflight safety briefing. Further, the Board is concerned that passengers might mistakenly believe that a cabin aide/customer service representative on board an on-demand charter flight had received safety training equivalent to that received by qualified flight attendants when in fact that aide/representative might have received minimal or no safety training. Providing those individuals with basic safety training could provide valuable safety results in an emergency, especially in the event of flight crew injury.
Title 14 CFR 135.128 states, “each person on board an aircraft operated under this part shall occupy an approved seat or berth with a separate safety belt properly secured about him or her during movement on surface, takeoff, and landing.”
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For additional information, see 14 CFR 135.295, 135.117, 135.122, and 135.128. The captain had not yet received PJM policy training.
Analysis - Aircraft Accident Report
On the basis of the cabin aide’s performance during this accident sequence, including the lack of a seatbelt compliance check, her failure to collect beverage service items before takeoff, and her inability to open the main cabin door and conduct a professional evacuation, the Safety Board concludes that the cabin aide’s training did not adequately prepare her to perform the duties with which she was tasked, including opening the main cabin door during emergencies. Therefore, the Safety Board believes that the FAA should require that any cabin personnel on board 14 CFR Part 135 flights who could be perceived by passengers as equivalent to a qualified flight attendant receive basic FAA-approved safety training in at least the following areas: preflight briefing and safety checks; emergency exit operation; and emergency equipment usage. This training should be documented and recorded by the Part 135 certificate holder.
11 Emergency Evacuations
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