Writing


7 Writing 1: linking words


A Look at the picture. What is the problem? have you ever been in this situation?


B A woman is writing to an airline to complain about a delayed flight. Look at the notes she made before she wrote the letter.


Flight to Greece – delayed 9 hours Flight due to leave 12.45 – left 21.45 spoke to one manager – very unhelpful Long wait very difficult – with two small children Very long delay – only sandwiches and one drink arrived in Greece – too late to catch bus – take taxi – very expensive arrived hotel 2 a.m. – could not unpack bags not in bed until 2.45 a.m.


B Talk with a partner. how could you use the words below to link some of the notes together? and but which when because so who although


Example: a flight to Greece which was delayed for nine hours. C read the letter and delete the wrong option in each pair of linking words.


I am writing about a flight to Greece (1) which / when was delayed for nine hours. It was Flight FK254. It was due to leave Gatwick at 12.45 p.m. (2) but / and finally left at 21.45.


We asked the staff at the airport why there was such a long delay, (3) so / but they could not tell us anything. I spoke to the senior check-in manager, (4) who / which was very unhelpful. He clearly did not have time to answer my questions.


Having to wait for so long was especially difficult (5) because / so I was with my two small children. They were very tired (6) and / but did not understand why there was a problem. (7) Because / Although it was such a long delay, your airline provided only sandwiches and one drink for each person.


(8) When / So we arrived in Greece, it was too late to catch the bus to our hotel (9) but / so we had to pay for a taxi, (10) and / which was very expensive. We did not arrive at our hotel until 2 a.m. (11) When / Although the hotel staff were very friendly, it made us feel uncomfortable. We finally got to bed at 2.45 a.m. (12) and / but could not unpack our bags until the next morning.


I hope you understand why I am dissatisfied with the service your airline provided. I would like you to pay for the cost of the taxi, which was 75 euros, and compensation for the delay. I look forward to hearing from you.


Pathway to IELTS 1 93


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