D Write the opening line for each of these situations.


1. You write to a tour operator to complain about a hotel that you stayed in. ______________________________________________________________________.


2. You write to tell a friend that you cannot go to his wedding. ______________________________________________________________________.


3. You write to a telephone company to say that your line is not working. ______________________________________________________________________.


Writing 3: organizing the main part of a letter


A Here is the main part of the letter to the language school. Put the lines 1–4 into the correct place at the beginning of each section. 1. 2. 3. 4.


During my stay, there were three different teachers. Your advertisement promises that the Course Book and Workbook are provided, You claim that your school is modern and in a central location. Your advertisement says that the business English classes are small.


I studied on an intensive two-week course, but I learnt very little.


_________________________________________ I expected to study in a group of between six and eight students, but I was in a large class of 16. It was difficult for the teacher to give time to everyone.


_________________________________________ Nobody explained why, and none of the teachers seemed to have experience in teaching business.


__________________________________________ but this was not true. I received my Course Book on the Monday of the second week so could only use it for a week. I never got the Workbook.


__________________________________________ In fact, the building is old and the classrooms are not suitable. The technology is out of date. The building is 5km from the city centre, and I needed to catch a bus to get there from where I was staying.


B Read the completed letter on page 169.


Writing 4: closing a letter A Talk with a partner. What do you think the student wants the language school to do?


B Here is the final part of the letter to the language school. Delete FIVE unnecessary words. Then check on page 169.


I hope you to understand why I am unhappy with the service your school was provided. In total I paid the 1,200 euros for the course and I would like that you to refund 50% of that. I am look forward to hearing from you.


C Go to the Exam Practice Module on page 33 for the Writing task. 30 Pathway to IELTS 1


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