SUPPLIER PROFILE | Moores Furniture Group
Storage area in the 600,000sq ft factory
enabled us to get where we are and celebrate 75 years.”
Business for Moores breaks down
to 50% with private developer house- builders, 35% in the public sector and 15% retail. “And we like having that balance,” says Barrett. “It gives the business stability, as one market could be going through a dip as another is going through a peak.”
The Moores client list reads like a
who’s who of top house-builders – Barratt, Persimmon, Redrow, Vistry and Bellway. It also works with large builders such as St Mowden Homes and specialists Churchill Retirement, as well as regional developers such as Duchy Homes in the north-west. “The bulk of our volume comes from the bigger boys,” says Barrett, “but regional developers are equally important to us.”
Moores offers an end-to-end
Moores has invested in new spray booths
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service to its house-builder clients, including design and installation, as Barrett elaborates: “The service proposition is a kitchen installation management service. They will tell us they’ll be ready for the kitchen in four weeks’ time, we’ll go out and survey the plot, identify any issues and make sure it is at the right stage or readiness, so that when we turn up with the kitchen, and the fitter arrives to do the installation, we’re giving it the best chance of success. That is something
we have worked very hard on. “We have also developed a range of innovative solutions, such as electronic survey apps, so that we can have real-time survey data and show customers what is happening with their plot in real time.”
Moores has a team of 20 project managers nationwide reporting to three regional operations managers, who report to a national head of installations. A team of 10 employed installers do any work needed in customers’ homes after they have moved in. The rest of the installation work is carried out by subcontracted fitters.
Its flagship high-rise project is with Quintain on its Wembley Park development. For this project, Moores has already done over 1,000 properties, with at least as many again to come. “It will now be in its fourth phase and there are several phases left over the coming years,” says Barrett. “We have got a key supplier arrangement. We had their whole design and specification team up along with their COO a few months ago, when we basically mocked up their apartments in two different specifications and spent a day critiquing it. That’s what you can do when you’re in a partnership.” On the public sector side, Moores deals with refurbishments, where they might be doing minor refurbs to as
· November 2022
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