kbbreview Retail & Design Awards 2024 | FINALISTS
SUPPLIER TEAM OF THE YEAR
AEG Premier Partner Management Team
Caesarstone Marketing Team
Fisher & Paykel Customer Experience Team
SPONSORED BY
Kbbreview would like to thank all of the sponsors who play a vital role in helping to make this the most prestigious event in the KBB calendar.
Comprising regional and key account managers, Louise Stalker’s team is a central point of contact for AEG’s Premier Partners, offering comprehensive support including training, marketing, displays, and order updates. AEG’s retailers appreciate solid supply dates, prompt issue resolution, and accessible account managers.
Grohe’s GIVE Pogramme
Caesarstone’s marketing team employs a compre- hensive strategy, engaging diverse audiences across digital, social media, PR, print, and events. The team supports retailers with educational materials, POS, and collaborative marketing. Their strong media presence
showcases joint design projects, boosting brand awareness and leads.
Masterclass Kitchens Sales and Marketing
The F&P Customer Expe rience team excels with a ‘White Glove’ service approach, including a 24/7 New Zealand support centre, resulting in a Trustpilot score of 4.9/5. UK coverage expanded to 95%, improving customer interactions and achieving a 93% fix-first-time rating, plus a Net Promoter Score of over 65% in 2023.
Roca Group Sales Team
Grand Prize Partner
Podcast Partner
Social Media Partner
Welcome Drinks Partner
Launched in April 2020, Grohe’s Installer Vocational Training and Education (GIVE) Programme
sponsored by
addresses the shortage of skilled installers. Partnering with plumbing schools in the EMENA region, GIVE provides modern training facilities and equipment. The programme aims to achieve 5,000 students graduating every year by 2025.
Masterclass Kitchens’ sales and marketing team drives company success through customer support, lead generation and training, with a focus on customer forums. In 2023, these attracted 71% of kitchen retail partners and led to collaborations with 35% of prospective partners. Attendees appreciate the insights they provide into products.
In 2023, Roca shifted from a ‘generalist’ approach to a targeted strategy, increasing sales staff by 50%. They deployed 18 business development managers across Retail and Trade teams in four territories, significantly enhancing coverage. Results included doubled meeting capacity, swift delivery of 1,000+ product displays in six months.
SPECIAL ACHIEVEMENT AWARD
sponsored by
The KBB industry is full of amazing people and there will always be those who stand out as truly exceptional in their achievements. So, in this category, we recognise the brilliant people whose contributions make the industry better.
The ‘Special Achievement Award’ is not simply a ‘Lifetime Achievement Award’. Over the years, this trophy has been handed out to various impressive people and organisations. However, we consider someone’s lifetime body of work if it has helped shape the industry. There are no finalists for this category. Instead, the editorial team of kbbreview choose the winner for their outstanding contributions.
Sustainability Partners
EVENT PARTNERS Part of Group
TO SEE
MORE IMAGES FROM OUR
FINALISTS Go to
kbbawards.co.uk/finalists
February 2024 • 45 SHOWERING SOLUTIONS
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