seasons. For example, we can entertain guests with the Northern Lights during wintertime. It is a very different venue, which is the exciting part.
Casino Tampere has a different look and feel, but still retains the high-level customer experience of Casino Helsinki.
What regular customers want from a casino is high quality gaming products and service. We carry the efficient operation, great service and high-quality gaming products over from Casino Helsinki to the Tampere offer.
We were also very conscious of the fact that Tampere is much smaller than Helsinki and is not as international. Te casino is also part of an entertainment complex, which means that visitors are not necessarily making the journey for the prime purpose of visiting the casino.
One challenge all ECA members face is the loss of staff during the lockdowns to both competitors and as a
consequence of many employees returning to their home countries during this period. It will take time to train the next generation of
professionals and in Finland, the service sector, as elsewhere, is facing short staffing issues.
Te customer profile will be different, which means that we need to create a different atmosphere within Casino Tampere. To achieve this, we have adapted the product offer.
As opposed to the very classical offer in Helsinki, we have a new social gaming
area, which is easier for new players to understand the games in a non- intimidating environment.
One challenge all ECA members face is the loss of staff during the lockdowns to both competitors and as a consequence of many employees returning to their home countries during this period. It will take time to train the next generation of professionals and in Finland, the service sector, as elsewhere, is facing short staffing issues.
Te casino industry is special in the way that you cannot train a casino professional in a few months. Being a high level dealer takes years of experience and while we still need dozens of gaming industry and customer service professionals, this sustainable casino for a new era of gaming will offer great facilities and jobs for many people.
WIRE / PULSE / INSIGHT / REPORTS P37
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120
