A View From Abroad: Changing Your Ways Is Not A Weakness
Too many times, I have seen owners want to maintain practices they have had for decades: “This is the way I have
always run my company, and there is no need to change!” Interestingly, many of the individuals who do not want to change have a hard time identifying the needs of today’s customers. “Today the customer wants more for less,” they say repeatedly. Today’s customer does want more, and it is vital that our operations are able to provide more by being ready to change to meet the needs of the customer.
Are you one of those owners? Here are some reasons to change:
1
It prevents the use of new technologies
Today in the cleaning industry, so many new technologies assist in improving productivity. If an owner is dependent on the technology of several years ago then it prevents the company from offering state-of-the- art industry cleaning programmes.
2
Employees become less productive
Working for an owner who doesn’t implement up-to-date cleaning methods or equipment, and who wants things done the same way that he/she has done them for years, doesn’t contribute to the motivation of the employee. It limits the creativity of the employee, and the results are less productivity.
3
There are no real growth opportunities
An employer who wants things done like they have always been done limits the growth opportunities for those employees who are creative and have the energy to improve their work. An employee will only bring you new ideas for so long, and then if they get no response, they will stop bringing you those creative ideas. Successful companies are those companies that encourage and reward employees for new ideas.
4
To further strengthen visitors’ return on investment, the ISSA has expanded attendee attractions for this year’s ISSA/INTERCLEAN® North America, held between 4th and 7th November in Orlando, Florida.
This year’s show will feature the largest number of exhibitors in show history, plus four keynote addresses, an expanded four-day education schedule, the inaugural ISSA Excellence Awards Luncheon, an ISSA LinkedIn Reception, more co-located industry events, and discounted theme park tickets for attendees present on the fi nal day.
ISSA has scheduled a Fabulous Friday Finale featuring two iconic
twitter.com/TomoCleaning
Company growth is hindered Many times I hear owners of
companies that continually lose bids use that fact that the company that was awarded the contract bid too low, as their excuse. In actuality,
ISSA/INTERCLEAN® North America 2014 To Pack More Punch
keynote speakers during the fi nal exhibit day: champion basketball coach Rick Pitino, co-sponsored by the Building Service Contractors Association International (BSCAI), and famed former boxing champion Sugar Ray Leonard.
Leonard will headline the new ISSA Excellence Awards Luncheon at the close of Friday’s exhibit hours, where the 2014 ISSA Innovation Award winners and Best Customer Service Award winners will be revealed. ISSA members that have reached signifi cant member milestones also will be honoured during the complimentary luncheon, sponsored by the American Association of
Cleaning Equipment Manufacturers (AACEM). Friday’s attendees will also have a chance of winning a photo opportunity with Pitino, as well as one of multiple autographed boxing gloves from Leonard.
Following the ISSA Excellence Awards Luncheon, Friday attendees can take advantage of additional educational sessions on critical trends, leadership, and other hot industry topics – but that is not all! ISSA is sweetening the pot with discounted SeaWorld, Universal Studios, and Disney’s Magic Kingdom theme park tickets, only available for Friday attendees.
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many of those companies that are awarded the contract are using new technologies and new ideas, enhancing the creativity of their proposals in the preparation stages.
5
It limits the development of a strategic plan of growth
An owner who doesn’t want to stay the same usually has no plan for growth. When their management team proposes new ideas or new ways of doing things that will benefi t them in the long-term, they are shot down by the owner because they were not their own ideas or ways of doing things.
Change might be diffi cult, but it is imperative if you want to grow, develop employees and please the customer. Remember, it is not weak to change, but a sign of strength!
Ron Segura Segura & Associates
www.seguraassociates.com
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