Sage Gateshead In Tune With The Axis Group
The Axis Group has extended the services it provides for Sage Gateshead, the music and entertainment venue exhibiting national, regional and international performances, to include a combined cleaning and security contract.
Having been pleased with the manned guarding services provided by Axis Security, Stephen Little, Director of Operations at Sage Gateshead, was keen to explore the advantages in combining security with a cleaning and support services contract.
“The security team won National Team of the Year at Axis Security’s National Security Awards, and this is a testament to the dedication the team shows,” Stephen said. “It is more than just a security contract, however. Customer service is crucial when welcoming performers and the public, and these standards were something we were looking for in our cleaning provision.
“By combining the two contracts, we have been able to use both the cleaning and security hours in the most efficient way, ensuring that we retain valuable and experienced staff members.” Axis Group is now
providing full cleaning services to the entire building, including all back-stage areas, the stages and auditoriums, dressing rooms, bathrooms, front-of- house and main concourse.
Axis Group transferred all existing cleaning staff under TUPE, and Stephen has been pleased with how the mobilisation has gone. He commented: “Performances continue to run regardless of when we change suppliers, and as hoped, the changeover has been very smooth. As we have seen with the security contract, part of this is because Axis management is on hand locally to proactively manage issues when they arise.”
Jonathan Levine, Axis Group CEO, said that the Group’s combined service offering is proving a success across the country. He added: “We won the contract by achieving the highest scores in the tender criteria, but we are also able to provide the added benefit of a linked security and cleaning management system, and the cost efficiencies of a combined contract. This concept is relatively new in this industry, and we look forward to demonstrating how well it can work at the Sage Gateshead.”
ServiceMaster Ltd Appoint New UK Managing Director
Leading franchisor ServiceMaster Ltd, which operates Merry Maids, ServiceMaster Clean, Furniture Medic and
TruGreen in the UK, has promoted Alan Lewin to the role of Managing Director.
“Alan is a natural choice for the role of Managing Director,” said Tom Coba, President of ServiceMaster
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and based in the USA. “He is a driver of change in people and processes and is adept at discovering and implementing the level of innovation needed. Alan is focused on increasing sales for all the brands through strategic thinking.”
Alan joined ServiceMaster Ltd in the UK in 2005 as Director of Business Development, to focus on driving the growth and market share of ServiceMaster Clean and Furniture Medic franchise networks through its National Account programme. He was then appointed, in June 2010, to the UK executive leadership team
as Business Development Director. This role involved wider strategic and tactical responsibilities in business development and leadership for the growth, and retention, of UK revenues for all ServiceMaster brands serving the commercial and domestic markets.
Alan commented: “I’m excited about the future for ServiceMaster Ltd in the UK. We have a great range of services delivered through proven sustainable business models, which offer both an outstanding experience for customers, and a rewarding investment opportunity for franchisees.”
www.servicemaster.co.uk www.tomorrowscleaning.com
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