SPONSORS OF CRISIS MANAGEMENT FEATURE CRISIS MANAGEMENT IN THE REAL WORLD
Putting a man on the moon was challenging enough but to build and staff a new world of power producing machines in harsh and wild environments opens up a universe of unknown danger.
Health and safety is the number one priority of any company, let alone one that operates in such a new and growing industry as wind energy.
If a member of the workforce is injured in the line of duty or struck down with illness it can affect operation and staff morale.
If you are busy doing that who is going to manage the normal business workload?
EXPERIENCE Media and Crisis Management Ltd (MCM) has spent the past 15 years doing exactly that. The company is headquartered in Norwich, Norfolk, and has response centres servicing the Southern North Sea including Humberside, Lincolnshire, and the East Irish Sea. There are also response centres in Scotland and Belgium.
TRAINED ASSOCIATES ON STANDBY They understand it would not be possible
REAL SITUATION Recently one of the teams was called out to meet a man who had suffered burns offshore. He was taken to hospital and had only the clothes on his back. MCM bought him toiletries, nightclothes and gave him money to watch television from his hospital bed and most importantly call home.
But as with most injuries offshore, it was not a simple case of sending him back to work the next day. Once he was discharged he required physiotherapy. They also found a hotel for him to stay in for more than a week, kept him company, paid
OTHER CONSIDERATIONS There are other considerations to bear in mind, after all the devil is in the detail. The Emergency Services do a fantastic job bringing people ashore but their job stops then.
Once the helicopter or boat has been called...
• Who will meet the person at the port, dock or airport?
• How will they get to hospital, dentist or doctors?
• Who deals with family and friends?
Transfer times from installation to shore are rarely more than 40 minutes, can you get the correctly trained person in the right location to meet them...
• To know all the medical centres in the area
• To give them money to call home • To buy them clothes, food and drink • Most importantly make them feel cared for and looked after
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for companies to have people covering all locations 24/7/365, which is why their team of more than 70 highly trained associates are always on standby.
Most recently the teams have dealt with evacuations including burns, lacerations, suspected meningitis and a suspected heart attack.
UNIQUE SKILLS The skills needed for these are not easily acquired. They are built up through harrowing experiences and training, which emergency services and armed forces officers have. It is recognising this unique skill that has enabled MCM to develop their evacuee support team.
NATIONAL RESPONSE NETWORK With a national response network covering all the main ports and airports any injured personnel brought ashore will be greeted by a highly trained MCM responder. The teams are staffed to be able to support any number of personnel for as long as required.
his bills and took him to and from medical appointments.
It is this kind of care that makes employees feel appreciated and valued, as well they should. It puts colleagues minds’ at rest that he’s receiving the best possible care and it means companies can carry on work without having to spare vital staff members to look after injured people - a job that at the end of the day is specialist and requires a special skill set which MCM can provide.
OFFSHORE WIND MCM is currently supporting companies working in offshore wind, the only company presently providing these services. The experience we are gaining now will help as the massive developments in offshore wind accelerate.
Media and Crisis Management Ltd (MCM)
www.mcmcrisis.com e = See enhanced entry online
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