SPONSORS OF CRISIS MANAGEMENT FEATURE IT’S ALL ABOUT LEADERSHIP
With the exception of a dramatic crisis such as an earthquake or other such terrible disaster, it is the responsibility of the leader to ensure that the organisation does not experience crisis situations to manage.
Certainly if a company is working with US2U Consulting it is because they are keen to be proactive and achieve the appropriate recipe within their business to achieve success without jolting from one crisis to the next. This recipe will be a combination of strong, engaging leadership at all management levels, the right people and effective processes.
STRONG, ENGAGING LEADERS NEED TO... • Provide direction to the team and put together clear and realistic plans and objectives
• Give constructive feedback on a regular basis, and deal with issues as they arise
• Be a good role model, set an example and live the Company values; “walk the talk”
• Show energy and drive and keep going even when things are difficult
• Act with honesty, authenticity and integrity
• Use appraisal systems to improve performance, coaching team members so that they can continuously develop • Treat people equally and with respect
Rachel Blackburn
THE RIGHT PEOPLE Be really clear about what knowledge, skills and behaviour you are looking for. Always make sure you have an up to date job description before you proceed with recruiting a
new person to your team. This should outline the purpose of the role, who the person will report to, the duties, key contacts and accountabilities, for example will they be responsible for a budget or staff?
PERSON SPECIFICATION Then map out the person specification – the type of person who is likely to be successful in the role. This should include what qualifications, experience, skills, abilities, knowledge and personal qualities a person needs to deliver results in line with your standards.
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www.windenergynetwork.co.uk
Use this information to advertise the role and decide who should be invited for interview. Make sure that only trained managers and staff conduct the interview.
PSYCHOMETRIC ASSESSMENT Use psychometric assessment to supplement the evidence from the interview to significantly increase the chances of making a good hiring decision.
The assessment should usually be verbal and numerical critical reasoning tests combined with a personality assessment. The results for each candidate assessed should be written into a report tailored around the job role, by a qualified Assessment Consultant so that the management team can make an informed decision whether to hire that person or not.
By using objective assessment you are putting yourself at a competitive advantage over companies that don’t.
INDUCTION Remember to have good induction processes to integrate new people and continuously encourage learning by providing training programmes and also encourage team members to take responsibility for their own learning and development.
EFFECTIVE PROCESSES – PROJECT MANAGEMENT Robust processes for all key activities are crucial. One particularly important process in the wind energy sector is project management. Without this the chances of having to manage a crisis will increase.
TOP 12 TIPS FOR EFFECTIVE PROJECT MANAGEMENT ARE... 1 Define your project in writing and be clear about the scope
2 Agree the success criteria for quality, time and cost with the project sponsor, customer or your boss - which one actually is the most important?
3 List all the tasks involved in the project and involve colleagues in this too as there will be some tasks you haven’t thought of
4 Estimate the times and costs for each task using your judgement and experience. Remember do not forecast the average time to complete each task as you will have a 50% failure rate!
5 Find the critical path for your project; that is put the tasks in the appropriate sequence considering the dependencies of which tasks have to be done before others and which can be done in parallel. The critical path will be the longest route through your sequence and is the quickest that you can do the entire project
6 If your critical path is too long then you may need to crash or overlap tasks that are on your critical path. This will involve throwing money or people at it to do it more quickly which usually means it will be more expensive in the end and possibly of lower quality too
7 Draw a Gantt chart or bar chart so you can see when each task should start and finish
8 Allocate resources to your project. Usually the most significant resource will be people but don’t forget equipment, space and materials too
9 Assess risks forecasting what is possible, probable and the seriousness of each risk actually happening. Develop plans to prevent things from going wrong and have protective plans ready in case things do go wrong so the project does not get thrown completely off beam
10 Monitor progress in line with your Gantt chart, taking action necessary to keep it on track
11 Monitor what you have spent on your project in relation to what you have achieved
12 Re-adjust your plan if necessary and make sure you tell key people such as customers, colleagues if the project timetable does need to change
At the end of the project have a Review, Learn and Praise session with colleagues who were involved so lessons can be learned for the next project and also everyone stays motivated and engaged.
FREE PROJECT MANAGEMENT GUIDE If you would like to learn more US2U Consulting have a Project Management Guide book which can be sent to you free of charge for a limited period via the US2U Consulting website.
US2U Consulting Ltd
www.us2uconsulting.com
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