The new pool was beautiful, but out of bounds on the day due to remodelling work


beds with clean white sheets. Being wrapped in the fresh linen, with cucumber placed on my eyes, was very nurturing. While I was only in there for 15 minutes, it actually felt as though I’d had days of relaxation. We meandered out to the Buddha Garden


and sat in glorious sunshine to complete what was a very thorough, very nourishing experience. We would have been happy to stay longer to enjoy the sunshine, but our meeting beckoned. Details: www.indianspringscalistoga.com


SPA BUSINESS 3 2012 ©Cybertrek 2011


RIGHT TO REPLY Brian Rios, general manager, Indian Springs


I agree that when booking the information about the pool should have been shared. In regards to the ‘spa time’, we’ve found allowing an extra 15 minutes means we don’t cut back on treatment times and signs are posted throughout to notify guests of the change. I’m still highly confused by the extra us$95 hold that was placed on the credit card, this is not standard operating procedure. We strive to continually exceed the expectations of all our guests. If we failed to meet some service expectations in this case, I completely apologise. I am glad that overall it was an enjoyable experience.


Read Spa Business online spabusiness.com / digital 69


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