COMPANY PROFILE
WTS International 3200 Tower Oaks Blvd, Suite 400, Rockville, MD 20852, USA
Tel: +1 301 622 7800 Fax: +1 301 622 3373 Email:
info@wtsinternational.com Twitter: @WTS_int Facebook:
www.facebook.com/wtsinternational www.wtsinternational.com
Background briefi ng WTS International was founded in 1973. Gary Henkin is the president and founder.
Main services WTS International specialises consulting and operational services for spas, fi tness centres and leisure facilities of all types in the US and overseas. Our service options include feasibil- ity studies, concept and brand development, design consulting, pre-opening and daily management. Currently, our fi rm is working with over 100 properties worldwide, including hotels and resorts, exclusive private clubs, resi- dential projects and real estate developments.
Additional services CREW Division: Provides management and consulting solutions that incorporate best prac- tices in university recreation as well as in the recreation and wellness industry as a whole. RESORTlife: Provides a comprehen-
sive core programme management system designed to offer a structured foundation for the development, implementation and execu- tion of successful and innovative experiences and events designed for guests and members of all ages and interests. COMMUNITYlife: WTS Lifestyles 360°
programme is offered exclusively to WTS affi liated properties. Our 360° approach incor-
www.spahandbook.com
porates a comprehensive menu of programmes in specifi c categories to develop experiences which serve as the connection catalysts for the community. This results in a greater sense of belonging and increased utilisation.
Unique selling points WTS has worked with hundreds of clubs, resorts, hotels and residential properties. We prepare facilities for a successful open- ing with the strong foundation necessary to achieve operational and fi nancial excellence. WTS also provides qualifi ed staff, effective promotions and creative spa, fi tness and activ- ities menus. The seamless integration of our concepts, design and sophisticated systems enables us to produce operative excellence combined with cost-effective management.
How many spas do you supply? WTS International supplies about 75 prop- erties throughout the US and overseas and distributes to about 20 countries.
Top clients The Spa of Colonial Williamsburg, US; The Spa at Trump, US; The Woodstock Inn & Resorts, US; The Kapalua Spa, US; Eau Spa at The Ritz-Carlton Palm Beach, US; The Spa at the Yacht Club Costa Smeralda, Italy; Wyndham Hangzhou Xixi Resort, China; Blue Harmony
Gary Henkin, president and founder
Spa at the Wyndham Grand Orlando Resort, US; and The Peabody Hotel & Spa, US.
Where in the world? WTS International provides services to over 100 properties in the US, Asia, the Middle East, Australia, Africa and North America.
Plans for 2012 To continue to diversify in the leisure indus- try both within the US and globally. To continue to provide innovative manage-
ment and consulting solutions that achieve our client’s fi nancial and operational objectives. To expand our strategic alliances with part-
ners in the industry to offer our clients the highest quality products and services. To leverage our expertise fitness, well-
ness, spa and recreation to create unique and delineative experiences that are dedicated to building better lifestyles . We anticipate setting up an offi ce in Europe
and possibly in the Middle East. We are cur- rently opening a new offi ce in China. WTS will also have access to other offi ces throughout the world through its strategic partnerships and alliances with other companies.
Who’s who? Gary Henkin, president; Ginger McLean, SVP, spa division.
spa business handbook 2012 187
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