COMPANY PROFILE ESPA
ESPA House, Crosby Way, Farnham, Surrey, GU9 7XX, UK
Tel: +44 1252 742 800 Fax: +44 1252 742 810
www.espaonline.com
Background briefi ng Founded in 1993 by Susan Harmsworth.
Main services and products ESPA has pioneered the spa and wellness industry we know today with the creation, design, build and operation of spas around the globe. Every ESPA spa displays original- ity, innovation and is a seamless extension of the adjoining property and brand. These factors, together with each client’s specifi c brief, mean no two ESPA spas are ever the same. What does remain consistent is the highest level of excellence and attention to detail for which the ESPA brand is renowned. Our approach not only leads to the ultimate guest experience, but also generates spa solu- tions that drive commercial return. We have successfully partnered with hotel-
iers, investors and owners within 55 countries to create some of the world’s fi nest spas. With offi ces across the world we can respond to every client’s needs and provide a genuine understanding of the varying international requirements and considerations. ESPA offers a comprehensive range of
exceptionally effi cacious skin and body care and are proud to manufacture in our own UK- based factory. ESPA products and treatments are an integral part of the total guest experi- ence within the spa and at home.
www.spahandbook.com
Additional services and products ESPA offers a range of solution-led face and body treatments plus massages, each designed and tailored to ensure that clients experience the best physical and emotional therapeutic benefi ts depending on their requirements. We recognise that highly trained staff are
vital to the running of a successful spa oper- ation and critical to your retail business. Our aim is to recruit and educate to a level that provides inspiration and motivation to deliver award-winning standards. Finding, training and retraining the team is paramount to a spa’s success and we invest a lot of focus and energy into fi nding the right people, both atti- tude and skill set-wise, to build spa teams. All of the ESPA courses are taught by interna- tionally recognised trainers who are vastly experienced therapists themselves.
Unique selling points Our global spa team includes over 150 in- house professionals with vast experience in the luxury spa industry and a collective expertise that is unrivalled, encompassing all areas from fi nancial analysis, design con- cepts and spa management. Many have over ten years’ industry experience allowing ESPA to offer each client the collective skills and wisdom that will give their spa that essential edge – both in the early stages and throughout
Susan Harmsworth MBE, CEO
our hands-on operational management phase. Our treatments offer unparalleled benefi ts and our results-driven products are free from synthetic colour, fragrance, parabens, phthalates, DEA, TEA, SLS, SLES, silicone and petrolatum. Our factory is accredited by the Soil Association, Ecocert, Organic Food Federation and Fairtrade Foundation.
How many spas do you supply? Over 400 accounts in around 55 countries.
Top clients Peninsula Hotels; One&Only Resorts; The Ritz-Carlton; Corinthia Hotels; The Leela Palaces; and Bvlgari Hotels & Resorts.
Plans for 2012 In 2012 we plan to build on our spa develop- ment and in respect to the ESPA Life concept, we aim to further develop different guises for different markets. On the skincare front, we are launching new proprietary technol- ogy into the market to further our advances within effi cacy and naturals. New markets this year include Singapore
and Azerbaijan, while major spa projects cur- rently in progress comprise ESPA at Resorts World Sentosa; Bvlgari, Knightsbridge; ESPA Life at Gleneagles; ESPA at Fairmont Baku; and ESPA at The Leela Palace, Chennai.
spa business handbook 2012 141
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214 |
Page 215 |
Page 216 |
Page 217 |
Page 218 |
Page 219 |
Page 220 |
Page 221 |
Page 222 |
Page 223 |
Page 224 |
Page 225 |
Page 226 |
Page 227 |
Page 228 |
Page 229 |
Page 230 |
Page 231 |
Page 232 |
Page 233 |
Page 234 |
Page 235 |
Page 236 |
Page 237 |
Page 238 |
Page 239 |
Page 240 |
Page 241 |
Page 242 |
Page 243 |
Page 244 |
Page 245 |
Page 246 |
Page 247 |
Page 248 |
Page 249 |
Page 250 |
Page 251 |
Page 252 |
Page 253 |
Page 254 |
Page 255 |
Page 256 |
Page 257 |
Page 258 |
Page 259 |
Page 260 |
Page 261 |
Page 262 |
Page 263 |
Page 264 |
Page 265 |
Page 266 |
Page 267 |
Page 268