COMPANY PROFILE
Gumnut Systems International PO Box 584, Avalon, NSW 2107, Australia
Tel: +61 2801 14780 Fax: +61 2809 59513 Email:
info@gumnutsoftware.com www.gumnuts.com
Background briefi ng Gumnut Systems International is an Austral- ian software development company based in Sydney. Founded in 1993 as a complementary health software supplier, we have expanded to become a leading supplier of business man- agement solutions around the world.
Main products We provide software-based business man- agement systems for the spa, leisure, salon, medical, wellness and hospitality industry. We specialise in multi-location and multi- lingual platforms that can be deployed as a standalone solution or interface with third- party property management and accounting systems like Fidelio. A range of new mobile and web applications are now available for Apple, Android, Blackberry and Facebook.
Additional products The Gumnut Systems spa, wellness, salon and fi tness management solutions are full featured,
’end to end’ business management suites designed to simplify operations and provide unparalleled visibility into every aspect of the operation in real-time, thereby freeing up val- uable human resources to focus on delivering your product to your customers. At the branch level, the Gumnut System is a powerful, ’three dimensional’ resource
www.spahandbook.com
management tool carefully matching client bookings with available rooms, equipment, and staff resources to ensure smooth delivery of services. The system also features a pow- erful inventory management system tracking professional usage of materials and consum- ables for each treatment or service delivered and providing automated cost analysis. Room set up and turnaround times can also
be assigned to specific treatments, ensur- ing that the right equipment and materials are ready for customer. The system is fully integrated with the POS, allowing smooth col- lection of payment of any type, including cash, credit cards, prepaid package management, bill to room or account and redemption of gift vouchers. The loyalty module also assigns and manages loyalty points and rewards and the redemption of points at the point of sale. Fully integrated ‘membership’ manage-
ment tools enable the creation and operation of almost any type of club membership, espe- cially useful for private membership clubs and fi tness gym operations. Powerful CRM tools are also included for
a complete client history of every transaction with the customer, such as special treatment notes and contra indications. Simple to oper- ate list management tools allow marketing campaigns to be planned and executed via HTML emails and SMS text messages.
All fi nancial transactions are permanently
stored and easily accessible via the fi nancial reporting modules. Hundreds of pre-prepared key metrics performance reports are readily available and can be fi ltered in moments to enable almost limitless options to view fi nan- cial data. All data can be exported to PDF, Word, Excel or fl at CSV fi les. Powerful Business Intelligence reports can
also be accessed by senior management, allow- ing full visibility into daily operations from remote locations enabling up-to-the minute decision making and problem solving.
Top clients Over 1,200 clients in 21 countries including high- end operators like InterContinental; Marriott; Ritz-Carlton; Renaissance; Sofi tel; Cleopatra’s Dubai; Ananda in the Himalayas; Hong Kong Disneyland; and Three on the Bund, Shanghai
What the clients say
“Gumnut runs its system in seven of our hotels which interface to Fidelio. It links web book- ings, GV and retail sales through our website. Gumnut has an excellent help desk and is very responsive to our development requests. This allows us to maximise our efforts to run a bet- ter and more profi table business.” Jennifer Crowcrombe, group spa manager, Mirvac Australia
spa business handbook 2012 149
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