COMPANY PROFILE SpaBooker by GramercyOne
22 Cortlandt Street, Floor 18 New York, New York 10007, USA
Tel: US +1 866 966 9798 UK +44 (0)20 7193 3780 Germany +49 2331/7871525 Email:
sales@gramercyone.com Twitter: @spabooker @gramercy1
Background briefi ng SpaBooker by GramercyOne is the leading web-based online booking, business manage- ment and marketing software for any size spa. Over 3,000 clients choose SpaBooker to drive their businesses, including independent spas, multi-location chains and global hospitality brands like Hilton Hotels and Six Senses.
Product overview SpaBooker’s cloud-based solution provides clients with critical business management tools including an appointment book, robust customer database, integrated marketing, inventory management, point-of-sale and full reporting. SpaBooker enables clients to drive increased revenues with real-time online booking and ecommerce from their own websites. Businesses can also fi ll open appointments and maximize revenue with social media integration, deal and yield management tools and integrated Facebook booking and gift voucher sales. SpaBooker was designed to be easy to use,
easy to train and easy to implement. With advanced PMS integration and built-in mar- keting processes, SpaBooker enables clients to accelerate their businesses.
Unique selling points SpaBooker’s anywhere, anytime mobile, tablet
www.spahandbook.com
and web-based functionality lets customers schedule and manage their bookings, as well as providing spas with back offi ce mobile access. SpaBooker enables spas to capture customers and manage their businesses in real-time. Global brands like Hilton have chosen SpaBooker because of its commitment to inno- vation. Upgrades happen fi ve times a year to ensure customers continue to benefi t from GramercyOne’s innovation and ability to sus- tain the industry’s leading platform. SpaBooker has PMS integration to provide a seamless experience for both business and cus- tomer, as well as the most robust Application Programming Interfaces (APIs) in the industry to enable clients to build custom booking por- tals or integrate with third party systems. SpaBooker is an enterprise-class market
leader and delivers increased revenue, higher customer retention and spa capture rates and increased retail sales to multi-national chains, hospitality brands as well as small spas.
How many spas do you supply? SpaBooker is used by 3,000 spas in 60 coun- tries and is available in eight languages.
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Top clients Many of the world’s premier brands, including: Hilton spas worldwide, Six Senses, Kempinski Munich, Waldorf Astoria and Bannatyne.
Tracey Solanas, vice president, sales
2012 trade shows ISPA, HITEC, IESCSC, DSA, Global Spa & Wellness Summit, ITB, ISBN, ISSE, Premiere.
Who’s who? Tracey Solanas, Vice President Sales; EMEA International Market Development, Monika Schneider and Mahmood Qureshi.
What the clients say “The accuracy of the reports and the confi - dence I have in them saves me hours of having to backtrack and verify numbers before reporting. Meanwhile, the online booking facility has increased our client volume and is a great marketing tool for the spa.“ Margaret Lora, spa director, Spa Merge, Hilton Grand Vacations Club, NYC
“SpaBooker has definitely increased my business. I have more time to concentrate on marketing now, plus SpaBooker offers scheduling and marketing through Face- book, which is free and reduces my costs. It saves me 40 per cent of my time compared with other systems.“ Pedro Castillo, director, U Spa Barcelo
“SpaBooker really saved us. Now, 90per cent of our bookings are online and completely straightforward for our customers." Johny Miric, Founder, Energy Clinic, Atlantic Kempenski
spa business handbook 2012 171
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