COMPANY PROFILE ResortSuite
171 East Liberty St, Suite 207, Toronto, Ontario, M6K 3P6, Canada
Tel: + 1 416 259 0715 Fax: + 1 416 352 5511 Email:
askus@resortsuite.com Twitter: @resortsuite
www.resortsuite.com
Background briefi ng ResortSuite is a privately owned corpora- tion. The company maintains a key employee stock option pool.
Main services ■ResortSuite SPA: to manage and operate the most complex spa operations ■ResortSuite CLUB: to manage membership dues, renewals, access privileges and billing ■ResortSuite WEB: online booking engine allowing you to book spa services, classes, products and gift certifi cates ■ResortSuite CONNECT: email automation and e-marketing tool ■ResortSuite DASHBOARD: visual representation of KPIs based on real-time spa operations ■ResortSuite MOBILE: branded mobile app allowing your guests to book spa services and classes, activities, room reservations and golf tee times ■ResortSuite SOCIAL: Facebook app allowing your guests to book spa services, classes, activities and golf tee times from a property’s Facebook Fan Page
Unique selling points Best of breed spa software that is fully integrated with a full suite of modules to
www.spahandbook.com
completely run an entire resort, hotel, club or spa operation. The SPA module features: ■Easy and intuitive bookings ■Drag and drop spa appointment schedule/calendar ■Easy and fast group booking feature ■Recipe-level Inventory Management ■Layered employee compensation/ commission structures ■Mobile and Facebook reservations ■E-marketing and email automation ■Real-time yield/revenue management capabilities
How many spas do you supply? The SPA software is deployed in more than 100 spas in around 10 countries world- wide, including North America, Europe, the Middle East and the Caribbean.
Top clients Rancho La Puerta, California; Palms Casino Spas, Las Vegas; The Standard, Miami; Spa Shiki at Lodge of Four Seasons, Mis- souri; Jumeirah Spas, worldwide; and Spa at Hotel Hershey, Pennsylvania.
Plans for 2012 Continue to enhance guest-facing technolo- gies, including mobile, iPad, Facebook, web, email, landing pages, kiosk and guest-room
Frank Pitsikalis, CEO
TV integration. We plan to deploy our Resort- Suite MOBILE and SOCIAL applications to more customers and develop an online web portal geared towards clubs and their mem- bers. This portal will allow online bookings of club activities/athletics and provide mem- bership management capabilities. We plan to expand within Europe and the
Middle East, and grow our presence within North America, while also evaluating the opening of offi ces or signing distributors in Asia, Europe and/or the Middle East. Major spa projects: Jumeirah Hotels and
Resorts are opening numerous properties worldwide, while Sedona Resorts is opening a luxury resort in St Kitts in 2012.
2012 trade shows HITEC, ISPA and Global Spa Summit.
Who’s who? Fauzi Zamir, CFO and COO; Stephan Karay- annopoulos, VP of development; Alli Rizacos, sales and marketing coordinator.
What the clients say “ResortSuite was chosen for its inherent guest- centric capabilities, seamless technology, deep functionality, and ability to operate in a com- plex enterprise environment.” Bill Sheaffer, director of IT, Hershey Resorts
spa business handbook 2012 165
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