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Maintenance Supplier opinion


Going beyond service A


Aggora can maintain, analyse, repair and supply a huge range of foodservice equipment, so operators can keep their budget on track


ggora has been delivering planned equipment mainte- nance and reactive repairs for the food-


service industry for over a dec- ade. It goes without saying that all its engineers are fully quali- fied, highly competent and led by an experienced team of regional service managers.


Aggora takes pride in going beyond great service. For many caterers, a one-off fix is no longer good enough. With financial pres- sures bearing down on caterers, it’s important to take a long-term view of equipment performance. That’s why, as well as uphold- ing excellence in its engineers, Aggora provides a range of value- added information management services to help its customers make the most of their equip- ment budget:


Reliability tracking Aggora has extensive knowledge about the products available on the equipment market and can advise from experience which makes and models are most relia- ble, cost-effective or suited to each customer’s needs. Furthermore, Aggora’s online asset management


system


allows product information from a range of sites to be collated, creating an overall picture of product reliability, which can be used to inform future mainte- nance and equipment purchases.


Asset management as standard Every Aggora customer has their equipment asset labelled free of charge. For every job that is logged, details are recorded against the asset on Aggora’s online system, which allows the customer to track the perfor- mance of each piece of equip- ment.


The system also plots the ongo- ing cost of repairs against the price of a replacement item, allowing


74 | The Caterer | 28 April 2017


“Every Aggora customer has their equipment asset labelled free of charge”


the customer to make informed decisions about whether to repair or replace – or forecast for equipment replacement in upcoming budgets.


Compliance


As well as keeping equipment in working order, caterers need to ensure that they are com- plying with the latest environ- mental and safety legislation. Aggora has specialist industry


knowledge in this area, from gas and electrical safety to refriger- ant and waste disposal, and can provide consultancy services and recommendations to ensure customers comply. Furthermore, all safety documentation can be logged via Aggora Online, allowing users to keep track of all their documentation in one secure online location.


Transparency Aggora takes pride in being trans- parent and accountable and can produce key performance indica- tor reports on request – including first-time fix rates, breakdowns of equipment types, engineer response times and average


repair costs. With a team dedi- cated to ongoing quality manage- ment, Aggora works closely with customers to ensure their service needs are met.


“Over the years, more and more of our customers have asked us for information that goes beyond just fixing their machines. Innovating new ways to provide this is an impor- tant part of the relationships we have with our customers.” Simon Pointon, group MD


For more information, go to www.aggora.co.uk or call 0845 11 77 999


www.thecaterer.com


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